ABSA Vacancies: Relationship Executive

Posted on :

18 Jan, 2012

Category :

Banking Jobs in South Africa

The main focus of this role is to build and maintain professional business relationships across a portfolio of 250 clients of high value by driving challenging sales and income targets, proactively acquiring new clients, sollutioning existing clients with cross sell, campaigns and product utilisation and proactively managing and improving customer satisfaction and risk and compliance

RESPONSIBILITIES
Drive income and sales targets by cross selling, upselling and acquiring new clients
Ensure dedicated relationships are maintained and grown
Create and maintain an annual client interaction management plan
Ensure the long term sustainability of the portfolio by establishing relationships
Make use of the client planning and solutioning tools for the top 30% of the portfolio
Achieve new business and up-selling sales targets
Achieve customer satisfaction targets
Develop an understanding of regional market trends and business lifecycle challenges
Track and monitor the financial performance of the portfolio
Apply risk-based pricing for all new sales and pricing reviews
Position Enterprise Banking in a dynamic and highly competitive market place
Drive aquisition initiatives through pro-active re-engagement processess
Conduct regular client visits and initiate changes to ABB Product
Educate the customers on the new operating model and value proposition
Make use of middle and back-office support networks
Maintain ownership for servicing the client on operational matters
Take ownership of client complaints
Communicate and implement actions to improve service following client feedback
Stay abreast of new industry developments and clients’ market position
Understand and apply the relevant governance and compliance procedures
Maintain customer records and accurate completion of applications and paperwork
Manage the Not Fit For Processing listings for the KAMLS
Manage dormant accounts

COMPETENCIES
Deciding and initiating action
Working with people
Relating and networking
Persuading and influencing
Presenting and communicating information
Analysing
Creating and innovating
Delivering results and meeting customer expectations

MINIMUM REQUIREMENTS
B Degree in Commerce or Marketing or Finance or equivalent NQF level 6 qualification
Five (5) years sales and relationship banking experience within a Commercial Banking environment
NQF level 5 FAIS qualification with 60 Credits
Three (3) years FAIS experience
Proficient in MS Office (Word, Excel, PowerPoint and Outlook) and the Internet
No criminal record

PREFERRED REQUIREMENTS
Post graduate qualification in Commerce or Marketing or Finance
Seven (7) years sales and relationship banking experience within a Commercial Banking environment
Preference will be given to South African Citizens and Permanent residents of South Africa in possession of proof of permanent resident status

GENERAL
The appointment will be made in line with the Divisional Employment Equity strategy
The ideal candidate will have the following competencies:
Ability
ensure dedicated relationships are maintained and grown
drive income and sales targets by cross selling, upselling and acquiring new clients
make use of the client planning and solutioning tools for the top 30% of the portfolio
ensure the long term sustainability of the portfolio
educate the customers on the new operating model and value proposition
position Enterprise Banking in a dynamic and highly competitive market place

Experience
solutioning and negotiations
communicating and presentations
Conflict management
Knowledge
Knowledge of Know Your Client (KYC) procedures
dynamics of the market place
macroeconomic factors in the market
Business banking products
At Absa, we are committed to creating a workplace which provides an opportunity for all employees and potential employees to fully optimise their potential by working for an Employer of Choice. Absa is continually searching for talented individuals to join our team and would like to invite you to apply for vacancies listed on our site that match your skills, qualifications and ambitions.

Apply online before 16/02/2012.
Please note that Recruiters may delete or expire jobs at any time.

Click here to view and Apply Online

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