Accenture South Africa: Junior Technician

Posted on :

30 Apr, 2010

Category :

Technician Jobs in South Africa

At Accenture you can join ranks with more than 181,000 people in 120 countries and work with clients in nearly every major industry worldwide, including 96 of the Fortune Global 100, more than three-quarters of the Fortune Global 500 and government agencies around the world. Accenture South Africa recruits Junior Technician (Future Opportunities) to be based in Cape Town

Job Title: Junior Technician (Future Opportunities)-00092533


If you join Accenture you can make great ideas happen for some of the world’s most dynamic companies. With broad global resources and deep technical know-how, we collaborate with clients to cultivate ideas and deliver results. Choose a career at Accenture and enjoy an innovative environment where challenging and interesting work is part of daily life.

Accenture’s Services workforce is a dedicated team of people who work on outsourcing engagements. These are long-term partnerships with clients for whom we manage and provide increasingly specialized business operations, such as finance and accounting, IT, applications development and maintenance, help desk services, and HR. We not only maintain key business functions for clients, we constantly seek to improve them to help our clients move ahead of the competition.

Job Description

Service Delivery professionals are responsible for providing service delivery across the breadth of offerings such as accounting, information technology, application development and maintenance, helpdesk services, procurement, learning and training, and human resources. The work that is performed by our delivery professionals may serve one or more clients concurrently and they may be located directly at a client site or within our global delivery network.

Purpose of the Job:

* To install, maintain and support the Edcon stores, Warehouses, Regional Offices and HR Offices
* To provide support to the Edcon stores from the Support Service Centre’s (SSC’s)

Main Responsibilities/Tasks:

* Providing user support through daily maintenance and support of software and hardware
* Monitoring and managing printer operability
* Maintaining a stable network environment
* Managing all documentation and procedures for easy access while doing maintenance
* Providing workstation standardization and workstation software support
* Installing software for users
* Managing the stores network servers. Configure, troubleshoot, standardizing and monitoring the network servers
* Communicating clearly the technology challenges, progress, maintenance and other issues to the Team Leader
* Implementing Edcon technical architecture at new sites. This includes setting up the network, client workstations, address server, printing architecture and connectivity to the mainframe
* Communicating with other maintenance and support team members to resolve technical problems
* Reporting weekly status to the relevant team leaders. Identifying problems and bringing them to your supervisor’s attention with sufficient lead-time to avert crises
* Working effectively as part of a team and seeks to support the team’s goals
* Broaden your own technical, functional, and industry skill base
* Engaging in formal or informal knowledge transfer
* Performing technical related work as required

Other Features of the Job (e.g., location, traveling, shift hours, etc.):

* Open plan office environment
* Overtime and standby when required (including weekends)
* Travelling
* Shift work as required


Education, Qualifications, Experience Necessary:

· Appropriate and recognized formal IT training

· CNE and MCSE an advantage

· Minimum 1 year relevant experience

· Network support experience

Knowledge and Skills:

Experience in the following will be deemed as an advantage.

* Netware for SAA
* Some Microsoft Training
* A+ certification
* Operating Systems (MS Windows 95 / 98 / 2000/ NT / Novell/ DOS)
* MS Office/Citrix/Norton Anti-virus/PC Anywhere

Good Communication skills

Professional Skill Requirements
• Proven ability to work independently and as a team member
• Ability to be flexible and work analytically in a problem-solving environment
• Excellent communication (written and oral) and interpersonal skills
• Strong supervisory, coaching and project management skills
• Must display professionalism and confidence
• Excellent customer service skills
• Proven global expertise and perspective; executive level presence and influence
• Strong organizational, multi-tasking, and time-management skills
• Excellent negotiation, influence, mediation and conflict management skills
• Excellent business acumen and industry acumen

Our people are our most important asset and as such we are continuously expanding our capability programs to provide you with opportunities to build and extend your professional, technical/functional and management skills. Continuous learning takes place through a broad variety of opportunities and type of work. Access to the latest technological innovations and Accenture’s knowledge and expertise constitute a superb platform for your professional development. Your learning program will be determined by the requirements of your specific role but will usually involve specialized skills as well as personal and leadership development. You will work with your supervisor to determine what skills you need and how to build them.

Industry Specific

Primary Location
South Africa-Capetown

Outsourcing for Accenture Clients (Services)


Apply Online to Accenture South Africa

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