Ad Hoc Client Ongoing Job Vacancy – Apply Now!

We are a Cape Town based telecommunication organization partnering with call centres, that seeks to employ a skilled trainer with industry knowledge and experience.

 

 

 

 

Job Title: CALL CENTRE TRAINER
Location: Milnerton

Job Summary:
Duties & Responsibilities:
Main Purpose of Role:

The job entails training, assisting in development of training material, updates and evaluating the effectiveness of the training programs both in class and on our e-learning platform so to hand over competent and confident learners to the various call centres.

Must be willing to travel to various sites to administer training to our stakeholders

 

Key Functions:

Ability to use various facilitation skills such as role play, live call feedback and e-learning platforms

• Administer varied tests and learner assessments to check competency

• Deliver training using varied methods and techniques (facilitation, e-learning, etc.)

• Develop curriculum, learning objectives, and/or course materials

• Service all stakeholders in a professional and effective manner

• Great interpersonal skills in dealing with a diverse audience

• Introduce, train and assist learners on how to use our E-learning platform

• Conduct Training for new recruits and refresher for existing learners

Coach learners when gaps or non-performance is identified
Report on the various campaign trained on a weekly basis, per Call Centre.
Constantly review progress on assessments and plan corrective actions
Desired Experience & Qualification
Skills and Experience:

Minimum matric and or related NQF qualification essential

Training qualification preferred

Training experience in a Contact Centre environment Essential

Telecommunications experience highly advantageous

Experience in using and training on LMS and Articulate storyline preferred

Competencies:

Excellent interpersonal and facilitation skills

Strong computer skills (MS Office) essential and knowledge of e-learning is advantageous

Able to work under pressure and within deadline timeframes

Package & Remuneration:
R15 000

To Apply:

Click Here!