African Bank Call Centre Learnerships

• Collections on accounts that are in default (arrears) in order to rehabilitate the accounts in a cost effective manner.
• This is done primarily by telephone.
• To promote learning in the workplace

Description

• The candidate should currently be unemployed.
• The candidate should be a South African citizen.
• The candidate should have passed matric with a 50% pass in English
• The candidate should not currently be registered as a full time student at a tertiary institution. Part time studies that will not affect the deliverables of the AB programme are allowed.
• The candidate should not have a criminal record or pending criminal record
• The candidate should have a clear credit record.
• The candidate should have basic computer literacy skills.

Key Job Responsibilities

Fundamental Competencies:

• Communication Skills (written & verbal)
• Listening Skills
• Client Centric Skills
• Sense of urgency
• Stress Tolerance

Additional Competencies:

• Attention to detail
• Communication Skills (written)

Core Competencies (technical):

• Negotiation skills
• Call Handling Skills
• Analytical Skills
• Computer Literacy