Posted on :
13 May, 2014
13 May, 2014
AWS has an opening for a Sr Manager, Customer Service, who will be the senior leader for AWS Customer Service based in Cape Town, South Africa. We are seeking a Customer Service leader with strong operational, leadership, and strategic thinking ability that will deliver the global standard in customer service for the technology industry.
Basic Qualifications:
Overview: Amazon.com was recently voted #5 most admired company in the US, #1 most innovative, and # 1 in Customer Service. Amazon’s technology business has a history and tradition of leading the world in Web-related technologies and services. Now, with Amazon Web Services (AWS) you have the chance to help individuals and businesses take their computing infrastructures and applications into “the Cloud”. As a member of the AWS Support team, you will be at the forefront of Cloud technologies with interactions across the full breadth of AWS services. You will be surrounded by people that are wickedly smart, passionate about cloud computing, and believe that world class support is critical to customer success. The AWS Support team is a both a self-standing P&L and a critical operational function with the ability to drive Free Cash Flow and a world class customer experience. We have a team of talented technical customer service associates, support engineers and software developers located in 9 locations around the world.
AWS has an opening for a Sr Manager, Customer Service, who will be the senior leader for AWS Customer Service based in Cape Town, South Africa. We are seeking a Customer Service leader with strong operational, leadership, and strategic thinking ability that will deliver the global standard in customer service for the technology industry. The leader will envision and execute the customer service roadmap for AWS by incorporating best-in-the-world customer centricity and excellent operations skills to drive continuous improvement to the AWS platform. The leader will significantly contribute to the success of AWS by strategically leveraging customer feedback and driving continuous improvement through contact reduction and other initiatives.
The AWS CS Operations Manager will have responsibility to;
· Manage AWS Customer Service operations in Cape Town and work closely with all global CS sites
· Responsible for delivery of continuously improving operational metrics and service levels for global AWS Customer Service
· Drive customer communication during customer impacting events (e.g. outages, billing issue, price changes, etc.).
· Drive projects that improve customer support-related processes and our customers support experience
Preferred Qualifications:
How to Apply
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