Posted on :
17 Nov, 2022
17 Nov, 2022
An opportunity for a recent IT Network graduate to join our client for a 12-month internship, based in the East-Rand Area. You will be part of the Infrastructure & Operations EMEA support team and together with your colleagues provide support on the server hosting, cloud and IAM services. An ITIL certification will be advantageous.
Job Title: IT Network Intern
Duties & Responsibilities:
**Please note candidates with previous internship experience will not be considered**
Duties and Responsibilities:
You ensure tickets for Server Hosting, Network, EUC and IAM are assigned in an efficient way and help resolve standard service requests.
Incidents and standard requests will be handled according to the agreed SLA and with the necessary attention to quality and communication.
By pro-actively checking the environment, the team and you prevent outages and as such impact on the users.
Through the configuration management process, you ensure we have a complete inventory of the assets and components involved in the services.
You secure the compliance of our server and network components by following up on the agreed patching and lifecycle process.
You involve and follow up with our partners to ensure that incidents and requests are resolved in an efficient way.
Knowledge & Skills:
General network knowledge
General Server hosting knowledge
General IAM knowledge
General EUC knowledge
Office skills (Excel, Powerpoint, Word, …)
Administrative Skills would be beneficial.
You are passionate about technology
Fluency in English, spoken and written is a must
ITIL Certification or knowledge
Technology certifications are a plus
Package & Remuneration:
Stipend – Monthly