APMC Current Job Opportunity – Apply Now!

We’re accepting applications for the position of Business Operations Support Consultant (Fibre). The purpose of this position will be to support, monitor, and report on business systems operations to ensure underlying systems deficiencies are addressed. View ur other positions and content on Facebook, LinkedIn and Instagram.

Job Title: Business Operations Support Consultant (Fibre)
Location: Johannesburg

Job Summary:
Duties & Responsibilities:
Support, monitor, and report on business systems operations to ensure underlying systems deficiencies are addressed
Support daily operations of the relocation ONT release process to ensure that there is no FNO revenue leakage and align with external SLAs
Ensure that installed, migrated, and deleted orders are progressing correctly according to the process on the system
Assess cancellation orders for approval or rejection in order to make sure the terms and conditions and policies are adhered to
Work with order support and technology delivery team to make sure the root-cause of the system issues are being resolved
Monitor the reports to identify issues on identified areas
Document system user guidelines relating to the use and support of the systems on identified areas where users lack understanding

Desired Experience & Qualification:
Three year Degree or Diploma – in Engineering or IT Studies
At least 3 years experience in a similar role in a telecoms and fibre environment
Motivated young individual who is passionate about technology and customer experience
Excellent communication skills (both written and verbal)
Analytical thinking
Proven experience working in an operational environment an advantage
Proficient with Microsoft Excel, Power Point, Visio and Word
Team player, ability to work in a team environment
Deciding and initiating action
Ability to plan and organise daily work
Ability to follow instructions and procedure

To Apply:

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