Assupol Life Ongoing Employment Opportunity – Apply Now!

To administrate incidents, provide first line IT support via service desk and to liaise with users with regard to incidents and problems.

Job Title: Administrator: Service Desk
Location: Menlyn, Gauteng, South Africa
Reference #: ASD
Contract Type: Permanent
Salary: Market Related

Job Summary:
1.Provide first line support to users
•Register incidents
•Provide first line support to user (TCF)
•Escalate incident to second line support
•Monitor the status and progress towards resolution of all open incidents
•Keep affected users informed about the progress (TCF)
•Escalate the process to management level if not attended to within the set timeframe (TCF)
•Confirms and closes resolution of incidents
•Conduct quality control checks on service provider (TCF)
•Send out general communication notices to the company

Requirements:
FORMAL EDUCATION:
•Matric
•Diploma in IT (Advantage)

TECHNICAL/LEGAL CERTIFICATION:
•Call Centre/Customer Service Certificate
•A +
•N+ (Advantage)
•Certificate in IT

EXPERIENCE:
•2 Years’ experience in customer service
•1 Years’ experience in an IT environment

To Apply:

Click Here!

Application Deadline: 08/03/2022