Assupol Life Ongoing Employment Opportunity – Apply Now!

Posted on :

23 Feb, 2022

Category :

Vacancies South Africa

To administrate incidents, provide first line IT support via service desk and to liaise with users with regard to incidents and problems.





Job Title: Administrator: Service Desk
Location: Menlyn, Gauteng, South Africa
Reference #: ASD
Contract Type: Permanent
Salary: Market Related

Job Summary:
1.Provide first line support to users
•Register incidents
•Provide first line support to user (TCF)
•Escalate incident to second line support
•Monitor the status and progress towards resolution of all open incidents
•Keep affected users informed about the progress (TCF)
•Escalate the process to management level if not attended to within the set timeframe (TCF)
•Confirms and closes resolution of incidents
•Conduct quality control checks on service provider (TCF)
•Send out general communication notices to the company

•Diploma in IT (Advantage)

•Call Centre/Customer Service Certificate
•A +
•N+ (Advantage)
•Certificate in IT

•2 Years’ experience in customer service
•1 Years’ experience in an IT environment

To Apply:

Click Here!

Application Deadline: 08/03/2022

Anybody asking you to pay money to schedule your interview or offer you job may be a scam

Jobs in South Africa | SA Jobs | Companies | Jobs in SA