Posted on :
6 Apr, 2022
6 Apr, 2022
The above-mentioned senior position exists within the Premium Administration – Retention Department and is responsible for providing direct leadership to the department in the achievement of set objectives and targets.
Job Title: Supervisor Head (C1)
Location: Pretoria, Gauteng, South Africa
Reference #: 208DH01
Contract Type: Permanent
Monitor Clerks and Snr Clerks
Allocate work XI96 [email protected] report and XR 960 to Snr’s
Upload Plapse report on IWS for Jnr’s
Do Checking of work processed
Manager leave and sick leave
Provide training and assistance to subordinates
•Subordinates should be monitored on a regular basis to determine any training needs.
•Non-Performance of clerks should be attended to and brought under the attention of the Department Head.
•Assistance with queries and problems must be provided.
•Check and follow up on correspondence older than 3 days.
•Regular spot-checks must be done on the completed work by subordinates to ensure that the set standard w.r.t the quality of work is up holded.
Handling of telephonic and written queries form the Ombudsman.
•Policy holders, Hello Peter, Life Offices and Complaints department.
•People should be kept updated on the progress of the queries.
•Clerks should handle queries in a profession manner.
•FO 100 – Spot check key functions and remove the said users.
•Identify and address system errors and improvements (CR Requests).
•XR 480 – monitor non lapse codes.
•Monitor the scheduling of program as stipulated on the ICT schedule.
•Attend to the transactions on the 1st Provisional Lapse Run Report.
•XR 960 Report of Debit order and ACB.
•Attend to the XR 280 Not inforce policies with balances.
•Provisional & Final lapses work sheet under v/drive.
•XR 650 Stop Order 1st premiums received late.
•Maintain effective personnel administration and render training and support.
•Assist with the Performance Appraisal of Subordinates.
•Compile weekly/monthly stats report of the post / correspondence that was worked on throughout the month.
Maintain a high standard of communication across all levels and departments internally and externally.
•Promote the image of the department in a professional manner.
•Set the example w.r.t professional client service.
•Address issues of poor client service displayed by personnel.
QUALIFICATION REQUIREMENTS FOR THIS POSITION:
EXPERIENCE AND KNOWLEDGE REQUIRED FOR THE POSITION:
•2 – 3 Years’ relevant experience (Long Term Insurance will be an advantage).
COMPETENCIES REQUIRED FOR THE POSITION:
•Good communication skills.
•Computer literate (MS Office/ MS Excel)
•Good interpersonal skills.
•Be accurate and figure oriented (compile reconciliations)
•Be client friendly and service oriented.
Application Deadline: 13/04/2022