AVBOB Recent Available Job Opportunity – Apply Now!

Posted on :

11 Aug, 2020

Category :

Vacancies South Africa

AVBOB, Africa’s lagest mutual assurance society providing a one-stop funeral insurance and burial solution, has a vacancy for:



Job Title: Retention Clerk B5 (FTC) X2
Location: Soweto, Gauteng, South Africa
Reference: # 119TEMP45 / 119TEMP46
Contract Type: Temporary
Salary: Market Related


Reduce lapse ratio:

  • Phone clients with unpaid or lapsed policies to negotiate payment .
  • Assist the telemarketers to retain their business by reinstating policies.
  • Investigate and determine why policies lapse or are being cancelled.
  • Advice clients to convert to stop order payment when talking to them to further reduce lapses.

Retention of policies:

  • Phoning of clients contacted by the telemarketers in order to ensure service levels is acceptable
  • Ensure that the submitted business written by the telemarketers are retained
    Cancellation Requests:
  • Follow approved standards to attend to cancellation requests from clients
  • Advice clients on available options to retain the policy
  • Update information on system if the client accepts the retention proposal
  • Send surrender form policies with surrender value
    Provide customer service to Policyholders:
  • Solving of elevated after sales queries and problems
  • Handling of all after sale queries from policyholders
  • Liaising with other departments with regard to queries received
  • Make courtesy calls to policyholders.
  • Perform daily administrative duties.
  • Keeping daily, weekly and monthly statistics.
  • Assist with the generation of leads

•Grade 12
•Full qualification in-line with FAIS requirements

•4 year experience in call centre, sales environment
•Knowledge in Long-term insurance
•Computer literate


  • Excellent verbal and written communication skills
  • Numeracy skills
  • Excellent telephone etiquette
  • Service orientated
  • Quality driven
  • People-focused
  • Attention to detail
  • Interpersonal Skills
  • Problem solving skills
  • Decision making skills
  • Stress tolerance
  • Time management skills

To apply

Click Here!

Application Deadline: 14/08/2020

Anybody asking you to pay money to schedule your interview or offer you job may be a scam

Jobs in South Africa | SA Jobs | Companies | Jobs in SA