AVBOB Recent Available Job Opportunity – Apply Now!

AVBOB, Africa’s lagest mutual assurance society providing a one-stop funeral insurance and burial solution, has a vacancy for:

 

 

Job Title: Retention Clerk B5 (FTC) X2
Location: Soweto, Gauteng, South Africa
Reference: # 119TEMP45 / 119TEMP46
Contract Type: Temporary
Salary: Market Related

 

KEY RESPONSIBILITIES:
Reduce lapse ratio:

• Phone clients with unpaid or lapsed policies to negotiate payment .
• Assist the telemarketers to retain their business by reinstating policies.
• Investigate and determine why policies lapse or are being cancelled.
• Advice clients to convert to stop order payment when talking to them to further reduce lapses.

Retention of policies:

• Phoning of clients contacted by the telemarketers in order to ensure service levels is acceptable
• Ensure that the submitted business written by the telemarketers are retained
  Cancellation Requests:
• Follow approved standards to attend to cancellation requests from clients
• Advice clients on available options to retain the policy
• Update information on system if the client accepts the retention proposal
• Send surrender form policies with surrender value
  Provide customer service to Policyholders:
• Solving of elevated after sales queries and problems
• Handling of all after sale queries from policyholders
• Liaising with other departments with regard to queries received
• Make courtesy calls to policyholders.
• Perform daily administrative duties.
• Keeping daily, weekly and monthly statistics.
• Assist with the generation of leads

MINIMUM QUALIFICATION:
•Grade 12
•Full qualification in-line with FAIS requirements

KNOWLEDGE AND EXPERIENCE
•4 year experience in call centre, sales environment
•Knowledge in Long-term insurance
•Computer literate

TECHNICAL AND BEHAVIOURAL COMPETENCIES

• Excellent verbal and written communication skills
• Numeracy skills
• Excellent telephone etiquette
• Service orientated
• Quality driven
• People-focused
• Attention to detail
• Interpersonal Skills
• Problem solving skills
• Decision making skills
• Stress tolerance
• Time management skills

To apply

Click Here!

Application Deadline: 14/08/2020