Ayanda Mbanga – Redefining Success Ongoing Job Vacancy – Apply Now!

The City of Cape Town promotes and applies the principles of employment equity. People with disabilities are encouraged to apply.

CORPORATE SERVICES ● INFORMATION SYSTEMS AND TECHNOLOGY (IS&T) ● TBS SERVICE MANAGEMENT

SENIOR TECHNICAL ASSISTANT: TBS SERVICE MANAGEMENT

BASIC SALARY: R313 011 TO R345 429 PER ANNUM ● REF NO: CS 289/22 ● BELVILLE NETWORK CONTROL CENTRE

 

 

 

 

Job Title: Senior Technical Assistant: TBS Service Management
Location: Western Cape

Job Summary:
Key performance areas:
Workforce planning to allocate work to technicians
Manage ITSM maintenance and new work tickets
Provide field support when required to assist technicians’ complete installations
Provide technical and administrative support by attending to internal and external enquiries and ensure a credible document and record control system is maintained
Produce technical as well as management reports for Service Desk operations as required.

Requirements:
Grade 12
Two (2) to three (3) years’ relevant industry experience in tasking and work allocation to field staff in Telecommunication Voice and/or Data
ITSM experience in managing and working in tickets will be an advantage
Computer literacy.

By submitting your application for a position at the City of Cape Town, you are consenting that the personal information submitted as part of your application may be used for the purposes of the Recruitment and Selection process.

Please quote the reference number of the vacancy in all communications.
Certified copies of qualifications must be available on request.
Copies of supporting documents will not be returned.
Kindly note that applications will not be acknowledged in writing.
Visit our website at www.capetown.gov.za/careers
No late applications will be considered.
If no notification of appointment is received within three (3) months of the closing date, please accept that your application was unsuccessful.

To Apply

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