Posted on :
22 Sep, 2022
22 Sep, 2022
Response to and resolution of incidents involving applications and related equipment used at the workplace. Assist users to enable them to make effective use of systems and equipment. Support may be provided both to users of the systems and to service delivery functions such as computer operations and service desk. Support takes the form of investigating, identification, root cause analysis and resolution of problems, providing info about the systems, and escalating problems not resolved within defined service level requirements.
Job Title: Mid Snr IT Technician
Location: Durban and Johannesburg
Duties & Responsibilities:
Minimum 3 year working experience
Key Performance Area: Durban and Johannesburg
Mid Snr Desktop Support
Answers, evaluates, and prioritises logged requests for assistance from users requiring assistance with catalog of services requests.
Logs and tracks calls using incident and problem management database provided through the service desk.
Handles problem recognition, research, isolation, resolution and follows up on routine user problems, referring more complex problems to the campus Senior ICT Support.
Software and Hardware Installations and Support for Software and Hardware Installation:
Installs desktop and laptop computers for use on campus with the relevant authorised software and completes the relevant documentation.
Sets up and support for boardrooms or for training use.
Information Technology Administrative Functions:
Liaises with service providers on information technology equipment and repairs and maintenance thereof.
Maintains the information technology storeroom, server room and office by keeping it neat and tidy and free of any health and safety risks.
Desired Experience & Qualification:
Higher Certificate/ Occupational Certificate Level 5/ A+ and N+
Advanced Certificate / Diploma / Occupational Certificate Level 6 (NQF Level 6) in CCNA1 / MCSE / MCTIP
Good interpersonal skills including willingness to assist, communication and following up.
Computer literacy and systems administration.
Time management, organisational skills, willing to work flexible hours.
Initiative and problem-solving prowess.
Ability to cope in a pressured environment.
Must be able to travel.
Own transport is required.
Package & Remuneration:
R14k to R20K
Must be able to work on evenings and Saturdays when required.