BMW Recruits Service Manager

Posted on :

12 May, 2014

Category :

Management Jobs in South Africa

A BMW dealership in Mafikeng is sourcing for a dynamic Service Manager to manage an organised and profitable service department. The succesful incumbent will be responsible for delivering high quality service and will focus on customer satisfaction, as well as take responsibility for mentoring and leading all departmental staff.


Senior Certificate (Grade 12)
Qualified Motor Technician (A – certification) would be beneficial
A minimum of 10 years experience within the service department of a motor dealership environment, with at least 5 years at a Service Manger level.
Computer literacy in Office Suite
Drivers license



Management diploma

An effective understanding of financial budgeting principals

An effective understanding of the Occupational Health and Safety Act. 1993


Job Specification

  • Liaise with customers to ensure that a satisfactory level of customer service is achieved
  • Manage escalated workshop (technical) problems accordingly
  • Ensure accurate workshop capacity planning according to productive and available staff
  • Control work in progress (WIP) on all vehicles in the workshop daily to maintain an acceptable level of functionality and output
  • Responsible for annual budget of the Service Department
  • Manage a profitable workshop against budget
  • Responsible for internal workshop reports and process mapping and implementation
  • Manage risk (financial and non – financial) within department
  • Maintain good housekeeping within department
  • Conduct departmental meetings and general Aftersales meetings to ensure effective communication channels are optimised
  • Manage training of all service staff
  • Attract, retain, appraise and develop staff


How to Apply

Click here to apply online


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