Bobbi Brown Jobs: Make Up Artist (Various Locations)

Posted on :

25 Sep, 2013

Category :

General Jobs in South Africa

Make-up Artist – Bobbi Brown

Reporting Relationship: Direct report to Account Executive


Principle Objectives

The Bobbi Brown Artist represents the image, products and culture of the Brand to the customer. Their primary responsibility is customer service and sales, achieved through exceptional communication skills and artistic abilities, maintaining the store environment and operations and assisting with administrative duties


Ensures Customer and Market Growth

 Driving sales:

•  Create opportunities to ensure sales targets are met

•  Recruit new customers

•  Drive new product Launches and colour Trends to ensure a 100% sell- through

•  Plan and execute on counter events to achieve sales targets

High Touch Service:

•  Provide welcoming, personal, professional service to all customers at all times.

•  Demonstrate effective communication skills, listen to the customer, ask questions, investigate preferences and make the experience interactive.

•  Suggest groups of appropriate products and colours to meet and exceed customer’s needs making use of Bobbi’s on-counter guides

•  Assist customers with product and services selection and information.

•  Perform professional and appropriate makeup applications to achieve the look the customer desires.


•  Obtain customer data for CRM system or other client list as required.

•  Continue to build Customer relationship by booking follow-up appointments

•  Invite customers to on counter events to strengthen Brand loyalty


Manages Operational effectiveness

As A Bobbi Brown Artist you are accountable for the following:


Team Work:

•  Give great internal customer service and develop good working relationships with colleagues.

•  Be punctual and manage time on counter effectively

•  Familiarise yourself with company information, code of conduct  and store information and rules

•  Adhere to proper security procedures regarding handling of cash and assets

•  Submit HR documentation as per HR deadlines


Sales and customer service

•  Record your personal sales daily and accurately

•  Record daily all customer information accurately and capture correct information on CRM

•  Transfer your daily sales to your record in the counter manager’s book

•  Achieve IPT

•  Conduct a minimum of 4 lessons per day

•  Book a min of 75% of customers back for a follow-up appointment

•  Book and pull customers for on and off counter Special Event


Product Knowledge

•  To keep levels of product knowledge high by reviewing on counter tools

•  Actively participate in Bobbi Brown training sessions and partnered store mandatory training sessions.

•  All customer returns to be handled according to policy



•  Ensure display is per merchandising guideline

•  Maintain a clean and organized work area.

•  Maintain tester units in proper schematic order

•  Ensure discontinued stock and testers are removed

•  Ensure all testers are clean and in good condition

•  Ensure cleaning tools are stocked and in good condition

•  Assist in tidiness of drawers and cupboards and all back areas


Maintaining a safe work environment

•  Ensure counters, shelves and cupboards are kept clean and dust free at all time

•  Actively participate in cleaning displayer units, tools and testers throughout the day, and more thoroughly at night to prepare for next day’s business.

•  Inform management of any store maintenance

•  Immediately report Health and Safety issues which might lead to accidents.


Assist in Inventory Management

•  Assist daily in stock and hygiene supplies replenishment and maintain appropriate levels throughout the day.

•  Communicate low stock and out of stocks to the Studio Manager and AE

•  Assist in the proper rotation of stock

•  Assist in weekly stock counts of the Top 50 sku’s and compare to in store systems (Retek of Click view)

•  Ensure there is sufficient stock for all promotions

•  Monitor and Control tools, testers and stock that are kept in stock rooms


Improves Business Processes


•  To complete required admin and submit within deadline to ensure accurate reporting

•  Professional completion of face charts to improve service excellence

•  Accurate CRM information to improve communication to customers

•  Accurate stock counts to improve DI

•  To submit Payroll admin accurate to ensure correct salary payment


Competitor Analysis

•  To be aware of Competitor activity

•  To be aware of competitor performance to improve awareness to gain market share

•  Analyse competitor events to ensure future improvements and successes of own events


Improve business acumen

•  Know and understand counter and personal goals

•  Know counter ranking overall and within colour category

•  To understand business environment and to think strategically to formulate a plan to achieve goals



Lead and develop yourself and team

•  As a Bobbi Brown make-up Artist you are required to teach and empower customers to be their own make-up Artist

•  Lead yourself to act as a role model to colleagues

•  Leverage on your strength to be an example to others

•  Strive for excellence in execution to ensure future development


Education, Experience and Physical Requirements

•  Matric Certificate

•  Make-up and Sales experience in a retail environment advantageous

•  Must be flexible to the hours that the retail business requires.

How to Apply

Anybody asking you to pay money to schedule your interview or offer you job may be a scam

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