BP South Africa: Customer Services Representative

Posted on :

20 Apr, 2015

Category :

Customer Service Jobs in South Africa

Role Synopsis Assist the Lead Finance Assistant Credit in maintaining a clean, properly reconciled debtors book for the Retail, C&I and Transit (FVC) customer accounts

Key accountabilities

1.Establish relationships with business managers to facilitate more effective collection of monies due to BP and reconciliation of accounts.

2.Coordinate with the business, depot and the BSC to ensure all back office activities relating to customers ( invoicing , allocations etc) are done correctly and on time.

3.Develop relationship with customers and be able to assist with collection of over dues.

4.Develop relationships with debt collectors and legal advisors to facilitate collection of problem debts.

5.Liaising with depot staff to facilitate compliance with credit control policy.

6.Ensuring that all data relating to FVC debt is reported reported through the LFAC
7.Assist with Ad-hoc request from business and from the Lead Finance Assistant Credit.

8.Work to SOX compliance , and ensure that the Global Credit policy is applied at all times


Key Challenges :

1.Following up on delinquent accounts where there is a cashflow impact.

2.Effective communication with staff externally and internally, resolving complex issues, ensuring accuracy and timely collections.


Any Other Relevant Information:

•The role interacts with various customers and stakeholders throughout the business.

•Maintain relationship with BP Sales, bank staff & depot staff.

Essential Education •Matric with basic accounting and reconciliation experience.

•Relevant tertiary qualification eg Diploma in Accounting, Business or Credit Management

Essential experience and job requirements •At least 3 – 5 years relevant experience in a financial environment. Reconciliation & excel knowledge


Other Requirements (e.g. Travel, Location)

There are no additional requirements. Please respond with N/A below.

Desirable criteria & qualifications •Ability to interact effectively with others in Portugese & English.

•Knowledge of basic financial accounting, reconciliations, analysis.

•Excellent verbal and written communication skills.

•Good investigative and analytical skills, able to prioritise work and meet strict deadlines.

•Customer focused, service oriented and performance driven.

Relocation available – No

Travel required – No

Is this a part time position? No

About BP Our business is the exploration, production, refining, trading and distribution of energy. This is what we do, and we do it on a truly global scale. With a workforce of 80,000 employees, BP operates with business activities and customers in more than 80 countries across six continents. Every day, we serve millions of customers around the world. We are continually looking for talented, committed and ambitious people to help us shape the face of energy for the future.

As part of the BP Fuels Value Chains (FVC) Sub Segment, European Logistics is hosted in the Rhine FVC and also operates as one team across the Iberia and SAM (Supply & Marketing) FVCs. European Logistics efficiently receives, stores, handles and distributes fuel products and supports the delivery of the three FVCs’ strategies. The Vision of the business is to create value across the supply chain through the implementation of operational excellence & process improvement initiatives, its people & culture and HSSE & compliance leadership, whilst optimising its European asset base, being focused on customers and delivering an outstanding performance.

European Logistics operates in 16 countries, with a workforce of over 3,500 employees and manages costs of around $540 million on an annual basis. Storage & Handling and Secondary Transport operations form the core business and maintaining safe and reliable operations is the top priority. Annually, European Logistics distribute 36 billion litres of fuel to Wholesale, Retail, Aviation and Marine customers, through its workforce of 2,750 drivers who travel over 134 million kilometres. BP operates of 39 Terminals across Europe (27 BP owned and 12 BP operated JVs), product is also lifted from other JV Operated and Third Party Terminals. The network of BP Terminals handles over 64 billion litres of fuel products annually.

Segment Downstream

Closing Date 27-Apr-2015

– See more at: http://jobs.bp.com/za/johannesburg/finance/jobid6567499-customer-services-representative-(csr)-jobs#sthash.3MMIySh3.dpuf

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