Posted on :
9 Jun, 2020
9 Jun, 2020
To lead and direct a team of Tied Agents to deliver company objectives on sales, staff development and customer service. To co-ordinate ensure compliance, quality, monitor and manage the sales process and ensure excellent customer service.
Job Title: Team Leader
Location: Johannesburg, Gauteng, South Africa
Reference: # Bryte Life
Contract Type: Permanent
Salary: Market Related
Drive productivity of the team of tied agents
•Create awareness of Bryte strategic objectives and their alignment to the department and team objectives.
•Guide team to implement campaigns for sales and customer education at designated sites.
•Direct the team to achieve daily, weekly and monthly clearly stated campaign targets.
•Resolve obstacles to enable high-performance on net sales for each team member.
•Ensure the smooth running of education campaigns and sales processes at designated.
•Ensure consistent compliance to company policies, corporate governance and relevant legislation.
Manage and develop the team:
•Engage team members through effective one-on-ones and team meetings.
•Set performance targets in line with company objectives and review KPI’s accordingly.
•Provide requisite coaching, positive support and appropriate motivation.
•Effective transfer of technical knowledge.
•Ensures that performance management occurs according to Bryte’s cycle.
•Manage the activity calendar of the team in coordination with other team leaders.
•Implement measures to address underperformance such as missing targets, re-works, etc
•Ensure team members are available, punctual and presentable to participate in Bryte campaigns at the allocated sites.
Deliver excellence customer service:
•Timeous resolution of complaints and non-adherence to SLAs.
•Prioritize and manage workload to ensure adherence to SLAs.
•Engage Manager on the resolution of escalated queries or complaints.
•Resolve referred queries or complaints, ensure efficient and complaint resolutions.
•Represent the organization through maintaining high levels of professionalism and service excellence
Ensure effective management reporting:
•Generate daily and weekly productivity reports from the applicable system.
•Summarize statistics on a weekly and monthly basis and forward to Manager on a monthly basis.
Education and Experience Required
• Three years undergraduate degree or equivalent
•2-3 years’ experience as a sales team leader
•3-5 years of sales experience in +insurance industry
•FAIS and RE 5 qualifications
•Sound understanding and knowledge of South African Insurance/re-insurance market and global markets.
•Sound knowledge of statutory and legislative requirements.
•Good technical knowledge and understanding of sales and underwriting principles.
•Sound knowledge of Bryte Life South Africa and its business strategy and objectives.
•Experience with portfolio growth.
•Knowledge of Bryte Group organizational structure
•Knowledge and understanding of relevant Bryte Insurance policies, processes and procedures
•Sound internal network
•Sound knowledge of operating systems
•Concern for Excellence
•Ability to delegate
•Ability to innovate and improve
•Ability to share knowledge develop people
•Clear oral and verbal communication
•Effective planning of tasks and organizing of teams
•Effective problem solving
•Technical expertise related to systems and processes to monitor delivery and improve performance
Technical Skills Required
•Proven track record of successful delivery.
•Ability to present and communicate confidently at all levels of the organisation.
•Good financial and budgeting skills to control expenses.
•Superior communication, influencing and negotiation skills.
•Ability to work outside conventional boundaries, to challenge and promote.
•Comfortable working across internal organisational boundaries.
•Sound business and financial acumen.
•Project management and networking skills.
•Team building, coaching and leadership
•Planning and organising
Any problems with registering/uploading your CV, please contact the HR Administrator at [email protected]
Application Deadline: 16/06/2020