BSC Agent: Helpdesk (Key Time) Vacancy

Posted on :

23 May, 2014

Category :

Banking Jobs in South Africa

Purpose of the role Agents in this area will be required to provide excellent service to the Capitec Banks branch network attending to telephonic and written enquiries and complaints within the agreed service levels during peak times including lunch hours, weekends and public holidays.

This will be achieved by ensuring that a focused, high performance / high commitment environment is developed and sustained across the department in accordance to standards set by the business

 

Qualifications

National Senior Certificate (Grade 12) or National Certificate (Vocational)

Experience

Previous experience in a retail / client service / call center environment will be preferred

Knowledge and skills

Excellent telephonic communication skills (clarity, pace, pitch and tone of voice will be used for short listing purposes)

Good written communication skills

Excellent listening skills

 

Additional Requirements

Passionate about client service and support

Willingness to work variable shifts which includes weekends and public holidays

Minimum of 27 hours guaranteed per week

Clear criminal and credit record

 

How to Apply

Click here to apply online

Division Business Support
Business Unit Business Support
Location – Branch / Campus Bellville
Location – Province Western Cape

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