Business Analyst 3 at Pwc

Posted on :

13 Jun, 2016

Category :

Analyst Jobs in South Africa, Driving Jobs in South Africa

Position Business Analyst 3
Line of Service Internal Firm Services (IFS)
Division/Group OneTechnology
Location Gauteng – Sunninghill
Start Date As soon as available
With the resignation of the previous OneTechnology operations BA manager, there is a requirement for a business analyst to assist OneTechnology with their operational projects. Currently there is a senior manager supporting this portfolio within OneTechnology that has had to take it on as an additional responsibility to their other large portfolios i.e. Process, PMO and Development. For them to properly perform their role, they need to be supported by a business/systems analyst within the OneTechnology operations portfolio. A business/systems analyst is essential to the successful implementation of any operational technology projects for OneTechnology.
Main Purpose
OneTechnology Business/Systems Analyst – Business Engagement
Gathering of PwC business unit technology requirements and the documentation of those requirements. The focus at this level is on managing medium-size projects and delivering the requirements specifications and project artefacts through interaction with business users. The employee will understand and provide 3rd line support for critical products within the business unit product suite. They will also assist with user training, knowledge transfer to 2nd line support teams and testing.

Job Description

OneTechnology provides for the technology requirements for PwC’s internal service lines which include Assurance, Advisory, Tax and IFS (Internal Firm Services). Specifically, this position supports the OneTechnology business unit.

The Main Responsibilities For The Person In This Position Include

  • Requirements gathering, specification and implementation of changes to critical technology products and medium-size new solution requirements
  • Write technical requirements, provide use cases, flowcharts and database design diagrams
  • Runs Joint Application Design (JAD) sessions and takes on the Product Owner role in Scrums
  • Identifies and models end-to-end business and system processes, including impacted stakeholders
  • Management of multiple small to medium-sized projects and junior business analyst deliverables
  • Troubleshooting of critical technology products as required for 3rd line support
  • Ability to identify and manage downstream and upstream impacts of product changes
  • User management e.g. dealing with queries, report requests, user feedback
  • Liaising with team members and project stakeholders within OneTechnology and business units
  • Proactive and able to work independently on small to medium-sized projects and deliver precise and accurate work, giving feedback to business relationship managers and PMO relating to assigned work
  • Working closely with other OneTechnology quadrants e.g. development and infrastructure
  • Logging and documentation of user requests when funneled through the Business Engagement team
  • Functional and system testing
  • Data quality analysis and remediation where applicable to OneTechnology responsibility areas for products and processes
  • Provide training of technology products to 2nd line support staff (AppOpps) and business users
  • Documentation of help and guidelines relating to the use and support of technology products
  • Documentation of knowledge records in the OneTechnology knowledge repository
  • Documentation of product installation and administration routines
  • Product maintenance e.g. applying product patching and upgrades
  • Contribute innovative ideas for the use of technology and improvement of processes within OneTechnology and the business units
  • Support the business unit relationship manager in achieving their targets for the financial year by contributing to the operational performance of the team
  • Actively seek an ongoing understanding of technology and business functions as applicable to projects, products and the business unit’s function
  • Adhere to OneTechnology methodologies, standards and processes


  • Motivated individuals who are passionate about technology
  • Excellent communication skills (both written and verbal)
  • Ability to communicate technical support information to internal staff and business users
  • Effective presentation skills for training
  • Analytical thinking e.g. analysing data trends and anomalies
  • Logical reasoning e.g. problem solving ability
  • Able to work independently on multiple medium to large-sized projects and deliver precise and accurate work
  • Thorough understanding of System Development Life Cycle (SDLC)
  • Proven experience with project management of multiple medium and large-sized projects
  • Proven experience working in an Agile (Scrum) environment, ideally as a Product Owner.
  • Experience in end-to-end process and data modelling, including the identification of upstream and downstream impacts
  • High level of commitment and strong work ethic
  • Software development and technology architecture knowledge
  • Industry knowledge
  • Proficient with Microsoft Excel, Power Point, Visio and Word
  • Able to identify risks and escalate issues where appropriate



  • BCom, BTech or BSc focused on Information Technology / Information Systems
  • Business analysis industry certification
  • ITIL Foundation certification
  • Project management industry certification advantageous
  • Agile (Scrum) Product Owner certification advantageous



  • 3 – 4 years’ experience in business analysis and project administration
  • Experience in the use of software and process modelling methodologies and tools
  • Experience in the use of project management techniques and methodology
  • Experience in the financial services industry advantageous
  • Experience working in ITIL-focused IT organisations
  • Experience working with Scrum, and specifically as a Product Owner is advantageous

Employment Equity Both Employment Equity and Non Employment Equity

Job Type Permanent
Drivers Licence Yes
Travel Sporadic
Job Grade BA3
Remuneration R300,000 – R350,000


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