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Since our establishment in 2000, callforce has developed a sound reputation for providing outsourced people solutions that allow our clients to enjoy a number of operational and financial benefits. We combine our HR expertise with the knowledge of our client’s environment to design, implement and manage outsourced people solutions, resulting in improved business performance for our clients.

 

 

 

 

Job Tile: INSURANCE CONSULTANT (JG10)
Salary: R14 390.00 Per Month
Job Type: Permanent
Sectors: Insurance
Reference: 2011825
Employer:

 

WHAT DOES THE INSURANCE CONSULTANT DO?

Santam Operations, Commercial Contact Centre have career opportunities available for Insurance Consultants base in Auckland Park. The insurance consultant role is focused on providing an end-to-end service and support to brokers.

WHAT WILL MAKE YOU SUCCESSFUL IN THE ROLE?

This role is focused on, but not limited to; servicing broker requests, including enquiries.

· Providing telephonic/ email support to the intermediary on record, authorised representatives from the brokerage, and broker services;

· Dealing with general insurance and policy specific enquiries;

· Dealing with issuance of new policies/ policy maintenance/ renewal / agri aspects of policies;

· Assisting to resolve all insurance queries within required timeframe and compliance requirements;

· Undertaking client follow-ups when policies are cancelled to ascertain the reasons and attempt to retain the policy onto books;

· Undertaking to adjust premiums in line with new asset values;

· Managing client expectation on expected turnaround times for submitted requests;

· Adhering to underwriting criteria and regional requirements;

· Assist with profiling the client with the best suitable product and underwriting criteria;

· Advising brokers to ensure that we meet with clients’ needs in terms of the correct cover and product;

· Assisting in implementing solutions for improvement; and

· Standing in for Consultants should they be absent or on leave during busy periods or absence of key resources, assisting where required.

QUALIFICATIONS AND EXPERIENCE

Required Skills

Short Term Insurance: 2 to 3 years
Candidate Requirements

· Matric/ Grade 12

· 60 commercial lines FAIS credits

· A relevant insurance related qualification (e.g. NQF lev 5) would be advantageous

· Proven work experience in commercial, agriculture policy administration and underwriting within the short-term insurance industry

· Minimum of 3 years’ experience in short term insurance commercial lines and/or Agri assets

To Apply

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