Posted on :
18 Jan, 2023
18 Jan, 2023
CallForce Direct is a specialised Call Centre recruitment company focusing on human development and empowerment of South Africans within the Call Centre environment.
We are currently seeking IT call center sales Reps to provide B2B support in tech sales.
Calling on all self driven,IT minded individuals, with minimum outbound telesales experience and IT qualifications to work directly for a reputable Cellular network giant!.
Successful candidates will receive full product and systems training.
Job Title: I.T sales Call Center Rep
Location: Sandton, South Africa
Helping customers implement innovative cloud computing solutions by using the latest, secured cloud computing technologies for Data Security, Data backup and storage, Improved Collaborations, Excellent Accessibility, Low maintenance cost, Mobility, Services in Pay-Per-Use and Unlimited Storage Capacity.
Matric plus undergraduate or graduate technical degree required in Information Science / Information Technology, Computer Science, or a related field.
2 – 3 years Sales Experience
Business to Business Sales ability
Ensures that service level agreements are met within the agreed time frame
Target and Sales driven
Strong negotiating, building rapport and selling skills.
Complete all compliance training within laid down timelines
Be well-groomed and presentable.
Strong computing skills.
Have excellent people skills and intuitive to client’s needs.
Be bilingual (with a third African language being beneficial).
Giving professional presentations, virtually (G-Meet/Skype/Teams) and in writing.
Not buckling under pressure and be very target driven.
Being computer literate in software such as Microsoft Office/Word/Excel/PowerPoint/.
Being calm when dealing with customer complaints and issues.
Working well as part of a bigger sales team but also be able to deliver and work independently.
Account Management skills
Fair knowledge of cloud products like Data Migration backup and/or storage, Domain, Server, etc.
Ability to cross-sell added Value products (Fiber, LTE, Office 365, Teams Voice, etc).
Abilities and skills (Essential):
Meticulous attention to detail and accuracy when processing data
Demonstrate exceptional communication skills, both written and verbal
Confident in communicating with a wide variety of individuals
Passionate about delivering high standards of customer care
Highly numerate and computer literate
Good skills in Microsoft Office or Google Workspace software, in particular, Excel and Word or Google Docs and Sheets
Excellent planning skills
Disciplined at managing own time and workload under pressure
Able to work closely within a team but also independently when required
Fair understanding of the stakeholder engagement
Strong problem-solving skills and strategic thinker
Willingness to develop professionally within this position