Careers24.com Jobs: Business Process Analyst

MULTICHOICE SUPPORTS THE PRINCIPLE OF EMPLOYMENT EQUITY

BUSINESS PROCESS ANALYST: AFRICA

LEVEL F

THIS POSITION IS TARGETING AFRICAN CANDIDATES
CONTEXT
(External factors which influence the work environment, taking future conditions and strategic requirements into account)

?Changing, Dynamic and Expanding Environment
?Multicultural Environment
?Leading Edge Technology
?Business Process
?Performance Driven Environment
?Customer Services
?Multi Currencies Products/Countries/People
?Diverse Business Units
?Joint Ventures/Agents/Franchises
?Developing Industry and Business
?Deadline Driven
?Multi-skilled

CUSTOMERS
(External and Internal individuals or groups to whom products, services, programs and information must be provided)

?MultiChoice Africa business units
?Africa Management
?Vendors
?Operations Support
?Operations line managers
?Subscribers
?Training Department
?ITD
OUTPUTS

(Products, services and information, which the individual must provide to internal or external, individuals or groups, to accomplish the organisation’s mission and strategy)

•Define standards , guidelines and processes ensuring updated process management
•Implement, update and maintain a process library
•Map all business , IT, customer care, training, support and operational processes for all territories and Operations & Customer Care departments
•Redesign existing process to improve efficiencies and remove wastage and bottle necks
•Provide operational support and maintenance
•Provide business systems support and maintenance
•Provide business intelligence support and maintenance
•Assisted in providing working solutions to operational and system problems
•Documented, engineered and maintained business rules and processes
•Provided process management and mapping resources in all operational projects
•Assisted in compiling training material (processes and standards input)
•Reviewed and approved training material and FAQ’s
?Identified Process and Control Improvements across Joint Ventures
?Facilitated standardization of Operational Practices and Processes across Joint Ventures
?Ensured that the Flowcharts of significant Operational Business Processes of all Joint Ventures are Standardized
?Updated Standard Operating Policies and Procedures in Compliance to SOX requirements
?Documented Africa Training Material
?Reviewed and Proposed amendments to all current IBS reports
?Compiled a list of Standard Daily, Weekly and Monthly Reports for review by Operations Managers, Finance managers and GM’s
?Assessed the Integrity of Client Data across all Schemas. Initiated Corrective Action and Monitored progress
?Compiled KPI’s for all JV’s to monitor Operational Activities at the various Branches on a Daily, Weekly or Monthly basis.
?Proactively identified Preventative Fraud Strategies or Measures and Ensured these are Distributed on a timely basis to all Business Units
?Assisted with Audit activities as required
•Experience In restructuring, process redesign, implemented efficiencies
COMPETENCIES
(Personal capabilities, which are critical to the production of quality outputs)
Knowledge

?Six Sigma Experience
?Product knowledge
?Contact Centre knowledge
?Customer knowledge
?Management information knowledge
?Knowledge of JV and Agents environment
?Training and Coaching techniques
?Business process knowledge
?Systems knowledge
?Cultural diversity
?IBS knowledge
?Learning methodologies and trends
?SDLC methodologies
?QA methodologies
?Data modeling understanding
Skills

?Negotiation
?Analytical
?Problem solving
?Withstanding pressure
?Attention to detail
?Results driven
?Trend Analysis
?Computer Skills
?Verbal / written communication
?Training Skills
?Decision making skills
?Numerical and figure orientated
Personal Qualities

?Integrity
?Initiative
?Information seeking ability
?Service orientation
?Assertiveness
?Resilient
?Achievement orientation
?Accuracy and detail orientation
?Performance Driven
?Flexible
?Patience
?Deadline driven
?Interpersonal skills
?Dynamic personality
?Diplomacy / Tact
Are you interested in this dynamic and challenging position? Please send your CV to Nontobeko Gumbi at Human Resources, email [email protected]

CLOSING DATE: 21st January 2011

PLEASE NOTE:

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