Case Resolution Clerks (4 Positions)

Posted on :

31 Mar, 2014

Category :

Administrative Jobs in South Africa

This is a re-advertisement and candidates who applied previously can re-apply if still interested
Branch: Civic Services, Directorate: Customer Service Centre, New Cooperation Building
SALARY : R138 345 to R162 963 per annum (Level 6). In addition, a range of competitive benefits are offered.

CENTRE : Head Office, Pretoria


REQUIREMENTS : Equity Requirements: Coloured, Indian or White Male / Female • A relevant
degree or National Diploma in Social Science, Public Administration or Public
Management plus one year’s working experience and / or a Grade 12 Certificate
plus 3 years’ working experience • Experience in customer service-related
environment will be an added advantage • A working knowledge of either
Immigration Services or Civic Services environment • Knowledge and
understanding of departmental policies and procedures • Acceptable written and
verbal communication skills • Computer literacy. Preference will be given to
candidates from the local area where the post is located.


DUTIES : The successful candidates will be responsible for amongst others, the following
specific tasks: • Investigate cases escalated electronically from 1st
line Customer
Contact Centre • Interact with various components during the process of
resolving different categories of cases • Input the information regarding the
resolved cases into the case management system • Adhere to timeframes
agreed upon • Ensure and maintain high quality of investigations and data input
to cases • Open and update electronic case files and make notes of the case
resolution • Frequently liaise with 1st
line Customer Contact Centre as required.


ENQUIRIES : Ms A Maritz, Tel No: (012) 300 8604

APPLICATIONS : Quoting the relevant reference number, direct applications to Head Office: The
Director General: Department of Home Affairs, Postal Address: Private Bag
X114, Pretoria, 0001, Physical Address: 232 Cnr Johannes Ramokhoase (Proes)
and Thabo Sehume (Andries) Street, Pretoria, 0002

Application should be made on form Z83

Closing date: 11th April, 2014


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