Cell C Ltd Available Job Opportunity -Apply Now!

Cell C is currently recruiting for a Product Delivery Manager to join their dynamic team.

 

 

 

 

 

Job Title: Product Delivery Manager – Wholesale
Location: South Africa

Job Summary:
Duties & Responsibilities:
To create and deliver a positive customer lifetime value, through developing and managing the full product life cycle for new and existing products in alignment with the Wholesale Product and Services strategy and relevant segment needs to ensure profitability and continuous improvement and growth ensuring that customer and revenue growth targets are met, customer experience excellence and maximizing returns to shareholders.
To take full accountability for the overall Product roadmap, feature definition, forecasting, approvals, go to market launch and comms, profit & loss revenue including post launch reviews, churn, value perception and product NPS.

Key Responsibilities:
New Product Creation & Enhancement:
Fully accountable for all phases of product development from conception, approval, launch, go to market, post launch review, management through to termination.
Identify
Research
Feasibility Studies
Develop
Campaign Management
Input into Training
Go live in market.
Monitor the market uptake.
ROI
Eliminate or retire products.
Unpack the Product & Services department roadmap and create a product specific dashboard for the year, aligned to overall Wholesale Business Strategy,
Develop products by analyzing company key performance indicators and in alignment with Cell C Customer segmentation needs and competitive landscape in accordance with the Revenue targets to ensure revenue growth.
Design & develop product promotions to acquire new Customers and retain existing customers.
Design and implement action plans with all stakeholders, Customer Retentions to drive take up, usage and revenues, Sales team to promote product sales, and Business (staff) in order to ensure product knowledge and availability.
Develop and implement proactive measures with Customer Retention to Reduce churn.
Work alongside Commercial, Marketing, Sales, CVM ensure products are adequately managed and promoted to drive KPI performance.
Manage activities required from all functional Business areas to achieve maximum market growth, penetration, and profitability.

Product & Service Portfolio Management & Delivery:
Manage activities required from all functional Business areas to achieve maximum market growth, penetration, and profitability.
Business Intelligence
Research
Financial Feasibility
Technical Group
Legal, Regulatory & Compliance
Marketing
Learning & Development
Relevant Sales Sectors
Customer Experience Sectors
Internal Communications
Ad hoc areas and sectors as the product required.
Compile relevant marketing briefs to support new product and service requests.
Present business specification documentations and financial assumptions for product approval.
Manage the go live in market communication and advertising process, provide input into the most effective position of product to target market
Monitor market conditions, competitors and technological advancements and propose the development of products and services relevant to target segments
Manage and optimise the budget, ensuring all expenditure is in line with the agreed budgets.
Provide input into the communication strategy and advertising management process.
Identify new markets for existing and development of new products to enhance value and revenue.
Keep abreast of the product performance against the original business case, continuously measuring the performance against budget
Keep abreast of local and global market trends.
Keep abreast of competitor activities and communicate implications for Cell C’s product positioning in view of these competitor moves and consequently recommend corrective actions, where necessary
Provide constant updated competitive analysis and insight on Contract products and services.
Support the business planning and forecasting process by providing information on product assumptions, through gathering and maintaining history on products, in terms of the subscriber base movement as well as tariffs and usage.
Ensure that marketing collateral and in-store touch points, as well as all electronic touch points are up to date with regard to product and service offerings.
Provide input into Customer Value Management sector.
Assist with weekly, monthly, quarterly and annual status/performance reporting.
Provide input into reporting designs in order to facilitate correct and accurate reporting and data analysis.
Present and influence final decision makers, either integral and or external to obtain buy-in concepts and ideas
Ensure Cell C, our partners and channels are all appropriately prepared to support the Products and Services

Project Management and Go to Market:
Drive the go to market process for products under management to ensure all stakeholders are engaged and that the product launch is effective and impactful. This includes liaison with channel partners through sales.
Project manage the journey of the product (planning, scheduling, controlling and risk management), following brand guidelines, namely in which concerns user experience.
Prepare project mandate, highlighting the scope, resource, milestones, and completion date, keeping within budgetary constraints.
Manage products and projects quality and ensure delivery of internal clients and end-user requirements.
Assure proper functioning of all cross-functional processes

Customer First:
Place the customer first in the end-to-end product delivery life cycle, ensuring best value for customer therefore growing revenue.
Ensure customer needs and requirements are satisfied through appropriate systems / processes / procedures
Understand customer needs and develop and fine-tune product accordingly
Monitor customer feedback (via formal internal channels such as customer support and social media) on performance of product and implement necessary action plan to correct deficiencies
Compile contingency plans to prevent delays and enhance the customer experience
Adopt a proactive approach to prevent problems from arising in the future
Initiate change to continually improve all aspects of product and services delivery
Drive continuous improvement as an important element of product and services delivery
Identify trends / patterns pertaining to customer requests and needs and filter this information through to relevant business areas to continually improve all aspects of service delivery

Virtual, Cross functional Matrix Team Management:
Manage a cross functional team to deliver an efficient end to end Product Delivery plan.
Ensure alignment of all key functions and entrenchment of the team’s deliveries.
Manage vendors and external 3rd parties.
Provide clear instructions pertaining to accountabilities of each team member.
Motivate and support the team to deliver a superior performance in order to ensure product success.

Perform any other Related duties as requested by Management
Desired Experience & Qualification:
Qualifications:
B Com Degree: Engineering, Marketing or Business Management, Commerce or IT

Experience:
5 years’ industry experience in telecommunications or a related technical sector in a medium- sized to large com
At least 5 years’ working experience of Relationship Management, New Business and New Product Development, Product Management, Marketing, etc.
Sound financial, project management and product development and reporting knowledge
Proven track record of successful management of product portfolios and several successful product launches

To Apply:

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