Cell C Ltd Recent Job Recruitment – Apply Now!

Posted on :

12 Oct, 2022

Category :

Management Jobs in South Africa

Cell C is currently recruiting for a Fault Management Specialist to join our dynamic team.

 

 

 

 

Job Title: Fault Management Specialist
Location: Gauteng

Job Summary:
Duties & Responsibilities:
To conduct due diligence on Event, Incident and Problem Management for the Fault Management Department
Provide departmental and organizational technical support.
Vendor/Supplier liaison, engagement and support
Conduct improvement initiatives

Key Performance Areas:

Operational Functions:
Perform integrity checks on events/alarms inbound to the Fault Management department.
Ensure departmental outputs are in line with procedure/process.
Perform high level network investigations, fault finding, troubleshooting and root cause analysis.
Participate actively as a point of communication for problem management.
Address service and network anomalies.
Provide technical support and assistance where required.
Report and/or escalate non-compliance.
Enable the on-boarding of new services.
Support Functions
Identify knowledge gaps and propose initiatives and conduct technical workshops to address
Support Team Leader(s) by means of data mining relating to trends
Liaise with relevant departments, vendors or partners where necessary to resolve and address problems.
Continually monitor FM processes and conduct improvement initiatives thereon.
Monitor the progress of outstanding faults and escalate if necessary.
Conduct due diligence on critical failures.
Interdepartmental, Vendor and Partner Liaison
Liaise with various departments, vendors and partners for updates, resolution, escalations, analysis or general information.
Conduct audits on services rendered by vendors.
Play a critical role in on-boarding new clients for FM.
Ensure efficient operation of the various EMS (Element Management Systems), NMS (Network Management Systems) and other application platforms.
Reporting and Data
Ensure delivery of Incident, RCA (Root Cause Analysis), SOE (Sequence of Events) reports as and when required.
Delivery of trend reports (Daily/Weekly/Monthly).
Initiate and manage problem solutions.
Create, maintain and share Known Error Database of faults and failures.
Complete ad hoc report(s) as and when required.
Finance
Propose cost saving initiatives.
Analyse and report vendor operating costs (callouts, SP faults, unnecessary faults)
Manage vendors and suppliers with the aim of reducing unnecessary spend, minimizing downtime and improving on turnaround times.
Create awareness of possible financial losses.
Liaise with departments to assess financial implications of faults and failures.
Governance
Participate in drafting of departmental SOP (Standard Operating Procedures) and processes.
Adhere to all departmental SOP (Standard Operating Procedures) and processes.
Participate in OLA (Operational Level Agreement) engagements.
Participate in Cell C’s BCP (Business Continuity Plan) initiatives from a departmental aspect.
Adhere to and report non-conformance to Health, Safety and Environmental standards.
Identify and minimize Cell C’s exposure to operational risk.
Perform any other related duties as requested by Management
Be prepared to work extended hours as and when required due to operational or emergency situations.
Ensure continual service improvement initiatives are applied
Ensure adherence to the SSOC process, procedures and policies
·Be a change agent

Desired Experience & Qualification:
Qualifications:
3-year Technical Diploma or higher.
ITIL Foundation (Advantageous)
Experience
3 years experience in a telecommunication/IT environment.
3 years experience in a NOC/SOC environment
Fault finding, troubleshooting and support experience/exposure
Sound experience in incident and problem management
Report writing and trend analysis
ITIL experience

To Apply:

Click Here!


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