Posted on :
10 Dec, 2014
10 Dec, 2014
Purpose Of The Job
To support all Fault Management activities on a rotational basis as and when required by management
Assist with the following function: Trouble Ticket Administration. Assist with the Trouble Ticket Service Desk operation by providing the first line telephonic accountability for the assistance of requests and queries. Log Trouble Tickets onto Service Desk, specify call origin; Calls logged via phone, Calls logged via e-mail and No. of changes logged. Open and close Trouble Tickets according to enquiries and completions. Ensure all outstanding call logged are followed up and updated in the Trouble Ticket system.
Applying Incident management, Problem Management, Configuration Management development and enhancements. Applying ITSM principles in the Engineering environment, facilitated by trouble tickets. Performance Monitoring Perform first line Performance monitoring of the GSM Network Investigate and correlate performance deviations with known failures, changes made. Track problems to motivate corrective actions. Extract and produce, performance statistics Rotate within the NOC environment as and when required.
Assist and ensure the Division with delivery of their mandate. Ensure that you are exposed to all operations of the Division Health and Safety Compliance Conform and adhere to Safety, Health and Environmental legislative requirements. Report any health and safety concerns/incidents in the workplace to the manager / health and safety representative. Assist Cell C to establish and maintain a fully compliant Healthy and Safe Work Environment. Attend the Safety, Health and Environmental workshops as required by management. Perform any other related duties as requested by management
National Higher Diploma – Electrical Light Current, Electrical Engineering
Junior – entry level experience – Preference will be given to applicants who have not held permanent positions before.