Posted on :
17 Mar, 2011
17 Mar, 2011
Growth within our company has resulted in a vacancy for a Helpdesk Consultant. The successful candidate will report directly to the Business Development Manager of Channel Mobile.
The position will require the successful candidate to provide technical support to clients. Duties revolve around:
Responsible for responding to client enquiries timeously, effectively and efficiently.
Maximize customer satisfaction through proactive issue resolution.
Responsible for maintaining the Company’s CRM, Management and Billing system by logging all phone calls, recording client details, updating client information and updating support cases.
Maintain up to date knowledge of all products.
Test products and issues being experienced by clients in order to find solutions or possible causes.
Promote and upsell additional product and services to clients through effective after sales service.
Channel Mobile is at the cutting edge of mobile messaging and marketing solutions. We are pioneers in the South African SMS industry.
Our expertise range from Application to Person (A2P) to Application to Application (A2A) solutions.
Excellent telephonic, verbal and written communication skills
Ability to effectively follow processes and work on latest technology – grasp easily
Strong technical skills and problem solving ability
Previous experience in similar position – support and helpdesk
A team player
Able to work independently
Attention to detail