Clicks Group Limited Ongoing Job Vacancy – Apply Now!

IT Service Centre Intern – Fixed term contract
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We are looking to recruit IT Service Centre Interns for a fixed term contract, to work within the IT department of Clicks Group Services. The role will be based at Clicks Head Office in Cape Town and will report to the Service Centre Supervisors/Service Manager (IT).

Job Title: IT Service Centre Intern – Fixed term contract
Location: South Africa
Contract: Fixed Term

Job Summary:
Duties & Responsibilities:
The purpose of the job will be to ensure the cost effective management of IT Incidents and service requests from end to end point of view and to provide dynamic IT Support within the agreed Service Promise.

Desired Experience & Qualification:
Job Objectives:
Providing telephonic and email support to users
To accurately record, assign, escalate and track all incidents and service requests
Taking ownership of incident and Service request from initiation to closure
To deliver dynamic first line technical support in order to promptly restore IT Services within service levels
To engage professionally with business users and vendors to provide customer service within agreed service levels
To ensure that all IT related incidents and service requests are resolved effectively with high level of customer
To perform standby work from time to time in the IT Service Centre
WIllingness to work weekends, Public holidays and Sundays if and when required

Minimum requirements:
Job related knowledge and skills
Knowledge of Information Systems
Knowledge of company policies and procedures
Knowledge of governance framework
Knowledge of customer service and incident management processes
Strong verbal and written communication skills
Analytical and technical computer skills

Education and Experience:
Essential:
Matric / Grade 12
IS or IT Diploma

Competencies:
Deciding and Initiating Action
Writing and Reporting
Planning and organising
Analysing
Applying Expertise and Technology
Delivering Results & Meeting Customer Expectations

To Apply:

Click Here!