Client Services Agent at Metropolitan – 4 Positions

Exciting career opportunity at Metropolitan Health
Headquartered in Cape Town, Metropolitan Health is a dynamic, electronically advanced company specialising in medical scheme administration, managed healthcare and wellness solutions for restricted and open medical schemes. If you are interested in working in the healthcare industry, Metropolitan Health offers opportunities in medical scheme administration, finance, accounting, management, human resources, marketing and managed healthcare.

x4 Client Services Agent (Bankmed) (Reference # 14974) Metropolitan Health Job Band:4

 

Introduction
Metropolitan Health has embarked on a “Super Service” client service approach, taking service excellence to unrivalled new dimension. So show us that pioneering spirit, winning enthusiasm, passion for people and service excellence. Metropolitan Health offers comprehensive health risk management through proven products and solutions backed by professional medical experts. The person that we are looking at employing will be working on two Schemes i.e. Medipos and Metstaff. The position will be based in Cape Town.

 

The Incumbent will be responsible for:

• Calling members and service providers to confirm receipt and provide updates daily on outstanding enquiries
• First call resolution for resolving member and service provider queries
• Ensuring the Scheme and in particular Metropolitan Health is not unnecessarily exposed to financial risk as a result of incorrect information being provided to members and service providers
• Ensuring quality service, production, first call resolution and appropriate follow up to ensure resolution of queries which delivers effective individual contribution towards service level agreement compliance.
• Client retention and goodwill by effectively resolving queries from members, employer groups, service providers and the Scheme
• Understanding and effectively using the call centre telephony system and workflow management system
• The applicant should meet these requirements:
• Matric or an equivalent qualification
• Understanding of Afrikaans
• 1- 2 years’ experience in a call centre or client service environment
• Medical aid administrative experience is essential
• Excellent telephony and verbal communication skills
• Excellent typing skills and proficient in MS Office

 

Competencies Required

• Ability to learn and apply new skills
• Team Orientation and attention to detail
• Flair for decision-making and problem solving
• Customer service orientated
• Initiating action (taking prompt action to accomplish objectives)
• Good listening skills

 

Additional Information
Shortlisted candidates will be subjected to the following statutory checks:

ITC
Criminal
References
Qualifications

We reserve the right not to fill the vacancy.

Should you not be contacted within 2 weeks, please consider your application unsuccessful.

Disclaimer
Only on-line applications submitted via our careers page will be considered.

Internal Team Members must inform their manager of their application. Your manager must be aware of and support your application.

Click here to apply online

Contact Details
Should you experience any technical problems when uploading your CV, please contact the PeopleSoft Helpdesk on 021 940 5169.