Collections Call Centre Vacancies at African Bank – 8 Positions

Posted on :

12 Jun, 2014

Category :

Banking Jobs in South Africa, Call Centre Jobs in South Africa

Reporting

Compile individual and team reports with regards QA performance/ assessment of business success

Trend the information across agents and identify key common issues

Support monthly reward and recognition programmes with relevant reporting

Planning and Organising Skills

Computer Literacy (Advanced Excel & Word)

Report Writing Skills

Analytical and problem solving skills

Communication Skills (verbal and written)

Integrity

Reliable

Inquisitive and probing nature

Result oriented

Pro-active orientation

Resilience
Partnering with Business to reduce waste

Support QA manager in business planning process by identifying which call centre initiatives can be supported by QA team. Translate relevant initiatives

 

Interact with line management as per agreed format:

  • Adhoc for urgent real time remedial action issues, as well as celebration of successes
  • Weekly for review of urgent remedial action items
  • Monthly at supervisory meetings to discuss trends, underlying failures and required solutions (remedial actions)
  • Support QA Manager with monthly relevant information
  • Build healthy relationships with supervisors and ops managers

Participate in remedial actions as agreed in a set of guidelines as to the role of QA:

Provide input at Supervisory team meetings

Support supervisors with coaching for improvement

Coaching Skills

 

Knowledge and understanding of:

Policies, procedures & mandates (ABIL)

Call Centre systems

Analytical Skills and problem solving

Planning and Organising Skills

Influencing Skills

Computer Literacy (Advanced Excel & Basic Word)

Communication Skills (verbal and written)

EQ – Inter- and Intrapersonal Skills

Listening Skills

Attention to detail

Integrity

Reliable

Result oriented

Pro-active orientation

Resilience

 

How to Apply

Click here to Apply online


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