Community Intervention Centre (CIC) Latest Available Job Opportunity

Posted on :

30 Sep, 2019

Category :

Vacancies South Africa

Community Intervention Centre (CIC) was established in 2001 and has a small team of dedicated staff and volunteers that provides a free 24-hour on-site trauma intervention and support service to the Blaauwberg.\

 community and beyond.


 Job Title: Permanent Helpline Supervisor
Location: Cape Town
Hours: 24/7 for seven days on a monthly rotation
Salary: Please indicate your salary expectations


  • Proven experience in Victim Empowerment environment and counselling
  • Exceptional telephone etiquette and skills
  • A valid drivers license and vehicle
  • Qualification in counselling will be an advantage
  • Communication (written and verbal) skills in at least two of the three official languages of the Western Cape
  • Computer literate (Word, Excel, Outlook)
  • A National Senior Certificate
  • 2 to 3 years leadership/supervisory experience is beneficial
  • A pro-active and energetic approach and must be a team player
  • A high service orientated and results driven approach and willing to go the extra mile to resolve client queries


  • Answers the 24/7 Helpline to provide prevention, crisis intervention, support counselling and/or referral information to callers
  • React immediately, yet calmly, to crisis situations and quickly build rapport with callers
  • Provide Trauma and Victim Empowerment counselling and follow up support service to clients both telephonically and face to face sessions
  • Ensure trauma worker is dispatched to attend to victim/client within 20 minutes of first call received
  • Provide telephonic briefing and debriefing to trauma worker that is dispatched to scene
  • Facilitate quarterly team building/group debriefing with  trauma volunteers
  • Identifying development needs of trauma volunteers in conjunction with management
  • Administration of supporting documents and resources
  • Ensure compliance to CIC policies and operating procedures
  • Assistance with training of new trauma volunteers
  • Attendance of appropriate forums, meetings and workshops (incl weekly supervision meetings, monthly trauma team meetings)
  • Reporting to General Manager
  • Must be flexible and available after hours
  • Ability to work under pressure and autonomously
  • Team player but also able to work unsupervised/self-starter
  • Be confident and show initiative in the position
  • Maintains confidentiality in a professional manner of all information received, discussed and recorded.

The ideal candidate will be a mature, resilient team player, that can problem solve and love caring for people.

To apply

Submit your CV and proof of qualifications to Tania Nell at [email protected] (REF HS)

Application Deadline: Friday, 18 October, 2019

Anybody asking you to pay money to schedule your interview or offer you job may be a scam

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