Contact Centre Consultant Opportunity

Posted on :

26 May, 2014

Category :

Vacancies South Africa

Salary (Cost To Company) Market Related
Overview An exciting and challenging career opportunity is available in Telesure Group Services Durban branch within the Contact Centre discipline. The Contact Centre Consultant contributes to the organisational goals by providing an after-sales service to customers, as well as utilising cross-selling opportunities of new products, and furthermore, to ensure the data integrity of client information and to build and maintain client and broker relationships and to deliver the Telesure Service Way through personal effort.


Duties & Responsibilities Key accountability areas included in the domain of this position, are:

Operational / Technical / Financial Results:
Attain and exceed the set sales targets (upselling) e.g. amendment SPV, re-instatements etc
Ensure effective time utilisation


Personal Competence Results:
Ensure effective updating of own product and system knowledge
FAIS compliance and / or undergoing training

Innovation Results:
Contribute to optimising work practices and procedures

Relationship Results:
Effectively build and maintain relationships with service providers, colleagues and clients

Customer Results:
Ensure continuous availability to service clients through dealing timeously with enquiries and requests
Provide accurate information to client and brokers, and keep them informed of new product developments
Add value to clients through the assurance of adequate coverage
Resolve issues at first point of client contact (or know where to refer for resolution)
Ensure customer satisfaction and customer retention


Minimum Job Requirements

The successful incumbent for the above position will have the following profile:

Standard 10 / Grade 12 pass
Minimum of 2 years call centre experience preferably in the financial services industry.
Have passed the FAIS Regulatory 1 exam should the candidate have previous financial service experience.


How to Apply

Click here to apply online

Job Title Contact Centre Consultant
Company Telesure
Reporting To Team Manager
Job Type Classification Permanent
Location – Town / City Umhlanga
Location – Province KwaZulu-Natal
Salary (Cost To Company) Market Related

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