The learnership is a work-based learning programme that leads to a National Certificate in Call Centre Support. The programme assists learners to prepare for the workplace and promotes access to increased employment opportunities within the Contact Centre environment.
Requirements
- Completed Grade 12
- English
- Mathematics / Mathematics Literacy (Preferred)
- Computer literate in MS Office Suite
- Unemployed and can commit 14 months to the programme
- South African citizens between the ages of 18 and 35 years
Competencies
- Relating and Networking
- Following Instructions and Procedures
- Working with People
- Learning and Researching
- Adhering to Principles and Values
- Delivering results and meeting customer expectations
- Ability to work under pressure while being client-centric at all times
- Good communication skill
- Ability to communicate proficiently in English
- Achieving Personal Work Goals and Objectives
- Adapting and Responding to Change
- Deciding and Initiating Action
- Coping with Pressures and Setbacks
- Applying Expertise and Technology
Duties
- Conducting themselves as employees of the Clicks Group in line with Company values
- Attend classroom activities and practical on the job training as well as carrying out functions in line with the Learnership
- Acquire knowledge of company products, policies, and procedures in order to be successful at on the job training activities
- Compile a Portfolio of Evidence for submission to the SETA
- Complete logbooks for work-based learning
- Achieve the required level of formative and summative assessments
- Demonstrate a commitment to work in the Contact Centre Environment
- Demonstrate skills in using the company’s systems
- Show an understanding of the operational processes
Closing: 30 April 2018
CLICK HERE TO APPLY ONLINE