Posted on :
4 Nov, 2022
4 Nov, 2022
A senior solutions architect (SSA) is responsible for bridging the gap between business problems and technological solutions. He/she must collect requirements, do problem solving, define and evaluate solutions and supervise group initiatives.
SSA’s support the Sales Director, Bid Office et al at the forefront of the engagement effort for a new Sales process, from a solutioning perspective. Pivotal to the development of solution proposals and Proof of Concepts (PoC, under the guidance of the Global Head Solutions Group), they identify business and use cases and develop solutions that best fit the proposed opportunity. They have a key responsibility to shape value-adding consulting solutions that enable our clients (both internal and external) to meet the changing needs of the business landscape.
The solutions architect must be prepared to work with leaders, managers, and employees across every business unit. As it is a client-facing role, they will also need to understand how to manage customer satisfaction and set proper expectations for the end-product.
Job Title: Senior Solutions Architect Telecommunications
Duties & Responsibilities:
SSA has 5 main goals:
Identify business requirements (internal and external) from business problems and opportunities for which solutions will be defined
Find the best digital solution to solve existing business problems or enable opportunities
Define features, development phases, and solution requirements
Provide specifications according to which the solution is defined, managed, and delivered and communicate these to project stakeholders
Be creative and innovative in deriving the new solution
Duties and Responsibilities:
To work as a key part of the sales organization in support of a heavily led consulting sale
Conduct discovery sessions with potential clients to understand the strategic, business and organization context, existing business practices, current system landscape as well as the high level technical and business requirements to ensure that all necessary information is collated prior to producing a solution proposal
Managing high-quality responses to RFPs and RFIs. To structure and produce compelling solution proposals outlining the business value and benefits to be delivered to clients by using our solutions
Manages pending sales opportunities from a solution consulting perspective, working with Sales Directors and Regional Sales Managers in providing support for achieving success in sales
Interface with the implementation / project team digital transformation group, articulating customer requirements, to ensure smooth transition from Sales to Delivery
Lead brainstorming sessions and design thinking workshops to develop potential solutions for business needs or problems
Desired Experience & Qualification:
Required Education, Experience And Competencies
Bachelor’s degree from an accredited institution
Experience with digital transformation solutions such as social media and chatbots, robotic process automation, artificial intelligence, and machine learning will be advantageous
Knowledge in Data Science and Analytics are advantageous
Experience with systems implementation or integration is preferred
5+ years’ experience as a business solutions architect / business analyst in the Telecommunications industry
Knowledge of IT infrastructure and cloud development
Knowledge of Project and Product Management
In-depth problem solving (quantitative, conceptual, analytical) skills
Demonstrate structured and logical thinking
Experience in Cx Management.
Entrepreneurial and creative with a strong interest in delivering value to clients
Superb communication and presentation skills with the ability to communicate complex ideas clearly to people at all levels
Ability to project confidence and is comfortable in engaging senior level management
Ability to work independently, yet strong team player
Must be fluent in English; knowledge of other language will be advantageous
Telecommunications Industry specific experience is crucial. Knowledge of the Retail business environment, processes, strategies, policies and procedures will be evaluated. This will include a good understanding of customer journeys in the Telecommunications sector.