CSG:Technical Consultant Release Management

As one of the largest business support solutions (BSS) providers, CSG International provides solutions to a global client base. Join an elite team of IT professionals who are driven for success in finding innovative solutions for our company and clients. We respond to the complexity of a dynamic, convergent world with a flexible set of needs-based solutions, innovative new technologies, and forward thinking that helps our clients solve business problems and identify new opportunities and revenue streams.

Technical Consultant Release Management (Open)

Position Type:Full time

Location(s):ZA.Johannesburg.Remote

Organization:PS – Resources EMEA

Position Details:

                Technical Consultant Release Management

This position will be responsible for providing the technical leadership and coordination of all release / deployment management activities, processes, and planning within the delivery team, and will be a key interface between the various development, testing, and operational teams. Release and deployment management is a critical area as it is only through effective software delivery that we as a company are able to meet the market demands of our customers in a timely manner.

Key Areas of Responsibility:  

• Assists in the identification and analysis of the external client’s technical requirements.
• Under supervision at first, manage release promotions (including core upgrades)  from development through to UAT.
• Effectively communicates with customer/end user, including efficient response in trouble shooting and escalation when necessary.
• Produces and maintains documentation according to standards.
• Adheres to Intec software development standards and procedures.
• Forward Plan the release windows and cycles across a portfolio.
• Manage and highlight risks and resolve issues that affect release scope, schedule and quality.
• Measure and monitor progress to ensure application releases are delivered on time and within budget, and that they meet or exceed expectations.
• Communicate all key project plans, commitments, and changes including requirements, QA plans, schedule, and scope changes.
• Manage relationships and coordinate work between different teams at different locations.
• Conduct Release Readiness reviews, Milestone Reviews, and Business Go/No-Go  reviews.
• Produce Deployment, Run Books and Implementation Plans.
• Weekly Release Reporting or as is required.
• Communicate release details and schedules to the Business as required.
• Negotiate, plan and manage all release activities.
• Work with release engineers to understand impacts of branches and code  merges.
• Maintains the release schedule for all core services and ensure alignment across key partners and vendors.
• Continually work towards making improvements in the release process.
• Lead and co-ordinate the Go-Live activities including the execution of the deployment Plans and checklists.
• Participate in CAB meetings to discuss release scope and/or roadblocks.
• Maintains a release repository and manages key information such as build and release procedures, dependencies, and notification lists.
• Research new software development and configuration management methodologies and technologies.

Knowledge, Skills and Experience:

• Degree qualification and/or relevant experience
• 5 years’ experience within a Telco software development environment
• Knowledge and experience of high volume transactional systems (rating, billing, provisioning)
• Experience in coordinating activities within a distributed team
• Experience with ticket management systems (e.g. USD / Jazz / Relgen / Remedy)
• Good team work abilities / skills
• Excellent communications skills, both verbal and written, with the ability to communicate effectively with customers, developers, architects, testers and project managers
• Outgoing, action-oriented, self-starter who enjoys a fast paced environment
• Attention to detail and quality
• Ability to work well under pressure, and with a sense of urgency, while having to multitask
• A willingness to at times be on-call / standby outside of normal business hours