CSIR In-service Training: Reservations Opportunity 2017

The Council for Scientific and Industrial Research (CSIR) is a leading scientific and technology
research organisation, implementing projects throughout Africa and making a difference in people’s
lives.

The CSIR has an In-service Training opportunity at the International Convention Centre. The
programme aims to expose students to the work environment and provide them with workplace
experience required to fulfil their qualification.

This position is based in Pretoria.

About the centre:
The CSIR ICC is a dedicated, purpose-built convention center catering for the medium-sized
convention market hosting over 600 local, national and international conferences and other types of
events annually.

Key responsibilities:
 Manage switchboard by answering and directing calls;
 Assist with signage;
 Manage the reception desk of the ICC;
 Manage the reservations office (this includes filing, events coordination, bookingsand other administration duties);
 Welcome all clients and delegates at the centre;
 Capture information of all delegates feedback and client evaluation forms;
 Conduct annual quality management reviews;
 Provide customer relations services to day visitors;
 Update sales call database;
 Conduct research and sales calls.

Qualifications, skills and experience:
 Currently enrolled for a three year qualification in hospitality management (must have completed two years’ theoretical component of the qualification);
 An outstanding academic record for the two years of study;
 Strong interpersonal skills;
 Ability to work flexible hours in a dynamic environment would be an advantage;
 Computer skills (Microsoft Office);
 Good communication skills both spoken and written;
 Ability to pay attention to detail and accuracy;
 Ability to be systematic;
 Good interpersonal
Good time management skills.

All applications must be accompanied by the following documents:
 Motivational letter
 CV
 Academic records

Should you meet the above requirements, please email your CV to [email protected] with
your name and surname, position title and reference number in the subject line, (e.g. John
Smith: Job title: Reference No 308016)

Closing date: 06 May 2017

PLEASE NOTE THAT FEEDBACK WILL BE GIVEN TO SHORTLISTED CANDIDATES ONLY