Customer / Operations Manager – Free State

Posted on :

12 Mar, 2014

Category :

Customer Service Jobs in South Africa

Main purpose of job
To develop and implement business plan that will deliver budgeted turnover, profit, growth, share and innovation targets by category and /or brand within customer portfolio thereby contributing to the achievement of business objectives in the Free State region


Main Responsiblities

  • Responsible for setting, leading and executing the account and operational strategy for the Free State region
  • Continuing and building on KCC’s existing category leadership platform. Ensuring the business exploits its current competitive advantage and remains a key trade partner all customer in region
  • Generate and execute category insights, strategies, and actionable ideas to create sustainable, advantaged, and profitable top-line growth for Kimberly-Clark and regional accounts in Free State
  • Become the expert in customer systems and using this intelligence to extract high quality analysis and insights, actionable assortments, planograms and merchandising recommendations, and reporting in a timely and professional manner that exceed customer needs and expectations.
  • Develop and foster business building relationships across the region with all contacts that will impact the successful delivery of collaboration projects that lead to mutually achieving objectives.
  • Demonstrate strong negotiating skills that effectively prevent conflicts while facilitating winning solutions that elevates Kimberly-Clark with the customers.
  • Drive collaboration with key retailers, including all elements of the shelf and go to market solutions – including solutions which impact the shopper outside the store environment
  • Actively develop and implement contact strategy within assigned customers to achieve account, category, brand and customer objectives
  • Develop and leverage relationships across K-C to achieve commercial, category, brand and customer objectives
  • Able to initiate and engage in relevant / solid commercial discussions which result in tangible outcomes for both KC and customers with the Free State region


Job Requirements


Required qualifications / Experience
Matric and Tertiary Education (minimum 3 year Degree/Diploma) with at least 3-5 years FMCG commercial experience – proven track record in both key accounts and operations preferable


Key Competencies

  • Achieve the following:
  • Business targets both for national accounts and GBA as appropriate:
  • Achieve volume, NSV & IOP and share targets by category and by customer
  • Achieve annual trade promotional budget by account, by category
  • Achieve supply chain KPI’s (forecast accuracy, case fill, order fill, DOT, % credit notes)
  • Achieve POP targets by customer for existing and new SKU’s(on-shelf availability, ranging, merchandising picture of success, forward share, pricing, promotions, innovation)
  • Achieve personal development & teams development targets (where appropriate)
  • GBA Targets – volume, value and profit


Click here to apply online

Requisition # Cust/OpsManFreestate
Job Title: Customer / Operations Manager Free State Region
Job Type: Full-time
Location: Bedfordview – Bedfordview, GT 2008 ZA (Primary)
Category: Marketing
Education: Bachelor’s Degree


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