Posted on :
11 Jun, 2014
11 Jun, 2014
Requirements
Matric certificate (mandatory)
Computer literacy (MS Office)
SAP CRM experience (advantageous)
Responsibilities
Responsible for executing the concept of “today’s volume today”
Responsible for the completion of all documented basic call handling processes
Attempt to retain customers that indicate an intention to start using competitor brands; utilise escalation if necessary
Accountable for keeping customers up to date and owning resolution of issues within the limits of the systems and tools provided
Attend to customer’s credit query regarding balance enquiries or statement requests or log the call and transfer to relevant credit (specialist) function
Competencies
Ability to work in a team
Willingness to work during weekends.
Persuasiveness and selling ability.
Strong achievement orientation
Punctual and good time-keeping
How To Apply
Location: Randburg
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