Customer Service Agent Job Opportunity at Groupon

Posted on :

28 Nov, 2013

Category :

Customer Service Jobs in South Africa

The Role:
We are looking for enthusiastic and charismatic individuals to be the voice of Groupon to our subscribers. As the first point of contact, we are sending out a call to patient, resourceful, charming, and efficient problem-solvers who strive to provide the only the best customer experience. The position entails phone and email communication with our current and future subscribers, thus playing a vital role in affecting the reputation of Groupon.


Key responsibilities:
•Taking customer queries via telephone and email and providing an appropriate response
•Responding to customer queries and complaints using an appropriate communication method
•Taking ownership for queries and complaints from first contact to resolution
•Completing relevant administration to document customer enquiries and complaints
•Treating our subscribers and future subscribers like royalty
•Provide top notch customer support that leaves the consumer happy and satisfied


Job Requirements
Skills Requirements:
•Fluent in English with an excellent standard of written and spoken communication
•Exceptional critical thinking skills
•Experience in fast paced contact centre
•Flexibility, strong organisational skills, communication skills and professionalism
•Competent user of MS-Office (Word, Excel, Outlook)
•Positive attitude, energetic approach and self-motivation are all essential
Compensation Type Total Cost to Company (Per Annum)

Click here to apply online


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