Customer Service Job Vacancy at Groupon

Employer: Groupon SA (Pty) Ltd

The Role:

We are looking for enthusiastic and charismatic individuals to be the voice of Groupon to our subscribers. As the first point of contact, we are sending out a call to patient, resourceful, charming, and efficient problem-solvers who strive to provide only the best customer experience. The position entails phone and email communication with our current and future subscribers, thus playing a vital role in affecting the reputation of Groupon.

Responsibilities:

•Taking customer queries via telephone and email and providing an appropriate response

•Responding to customer queries and complaints using an appropriate communication method

•Taking ownership for queries and complaints from first contact to resolution

•Completing relevant administration to document customer enquiries and complaints

•Treating our subscribers and future subscribers like royalty

•Provide top notch customer support that leaves the consumer happy and satisfied

•Working hours are from 08:00 until 17:00 daily.

What Grouponhas to Offer:

Groupon offers a competitive base salary and a discretionary annual bonus.  All our permanent team members are eligible to join our subsidised medical aid scheme , our pension fund and we are insured against Death in Service and Disability in Service. We also offer a Funeral policy for you and your immediate dependents. Above all,  we offer a high energy, progressive place to work where the sky is the limit and you are given true opportunity to grow. The experience you will gain working for a top online company is truly invaluable.

You will be only contacted if you are a successful candidate.

 

• Matric
• Needs 2-3 years of customer service experience
• Be fluent in English with an excellent standard of written and spoken communication
• Exceptional critical thinking skills
• Experience in fast paced contact centre advantageous
• Flexibility, strong organisational skills, communication skills and professionalism
• Competent user of MS-Office (Word, Excel, Outlook)
• Positive attitude, energetic approach and self-motivation are all essential

 

How to apply

Click here to apply online

Apply before Friday, February 6, 2015

Companies may expire jobs at their own discretion.