Customer Service Officer (6 month contract)

Employer: TSiBA Career Centre

Duties / Responsibilities:

• Delivery of excellent customer services internally and externally to ensure that we delight our customers
• Work towards zero defective order entry to eliminate credit notes and claims
• Accurate retrieval and processing of all orders and claims relevant to your allocated  customers within the agreed time frame
• Analyzing and resolving all customer complaints and queries in a professional manner within the timelines agreed
• Resolve DHL Backdoor Refusal issues promptly in conjunction with KAM’s to reduce good stock returns
• General administration, compliance and office safety

 

Qualifications /Experience /Requirements:

• Diploma (Supply Chain/Logistics or equivalent) / studying towards a University degree
• FMCG Customer Services experience advantageous but not essential
• Computer literate in MS Office  (advanced Excel) and mainframe
• Good understanding of processes and systems
• Able to work under pressure and deliver quick results
• Must be a good communicator (verbal and written) with strong analytical skills
• Must be able to multi task

 

To apply to be part of this dynamic team, send your CV to [email protected]

Please note – should you not receive a response within seven days, kindly consider your application unsuccessful.

(Salary and duties are a guide only)

TSiBA Education – Igniting Opportunity

 

How to Apply

Click here to apply online

Apply before Tuesday, March 24, 2015

Companies may expire jobs at their own discretion.