Customer Services Agent at South African Airways

Posted on :

5 Mar, 2014

Category :

Customer Service Jobs in South Africa

The Customer Service Agent role reports directly to the Assistant Manager, in the Operations Environment.

The incumbent of this role is responsible to perform cargo handling functions, customer service, updating systems information in the operations environment, conforming to standard operation procedures

Minimum Requirements…

  • Grade 12 or equivalent qualification at NQF level 4
  • Diploma / Degree in a relevant field at NQF level 6 will be an advantage
  • A minimum of 6 – 12months experience in a comparable environment
  • Prepare to undergo in-house training and successfully complete the following: Air Cargo, System related courses, Dangerous Goods Regulations Category 6 and 8, Security awareness training and compliance to airport regulatory requirements, Customer Service Training, Live Animals Regulations, and Perishables Cargo Regulations, I Cargo


Job Specification…
Be able to operate of cargo Handling equipment (Forklifts,tractors,vehicles

  • • Receive payments form Agents and clients in form of cash, cheques and credit cards
  • • Maintain correct balances in the Cash Box
  • • Generate Revenue and ensuring no loss of revenue by checking air waybills for correct rates applied
  • • Safeguarding of companies income by following security policies
  • • Maintain good relationship with clients
  • • Receiving and checking in of Cargo
  • • Ensure integrity of System information
  • • Notify the Captain of Aircraft in vase of Live Stock, Dangerous Goods and Perishables
  • • Ensure tracking and tracing on all mishandled, damage and missing cargo
  • • Process documentation; update system information and manifest all cargo on specific flights
  • • Ensure weight statements for each flight for weight & balance purposes
  • • Load freighter aircraft equipment and unit load device control
  • • Scan all cargo loaded into ULD Equipment
  • • Load departure and arrival flights in I Cargo System
  • • Ensure Express cargo connects on applicable flights
  • • Ensure valuable cargo is loaded and final destination advised as well as relevant security measures applied



Basic Computer Literacy (MS Word)
Knowledge of the SARS documents and procedures
Negotiation Skills
Communication Skills (Verbal & Written)



Customer Services Ordination
Problem solving
Interpersonal Skills
Assertive with strong numerical ability
Flexibility to work irregular shifts
Able to work under pressure



Must be prepared to work shifts inclusive of night shifts
Must be in a possession of valid drivers license and forklift license
Prepare to rotate within operations



The onus is on the applicant to prove that he/she meets the minimum requirements, therefore please ensure that your CV is detailed enough, in other words, makes reference to qualifications, knowledge, skills, experience (inclusive of duties, tenure, designation etc.) and attributes.
Please note that no applications will be accepted without a certified copy of the applicant’s ID and all relevant qualifications.
Closing date will be on 2014.03.07 at 15H00 Please be mindful of the closing date as NO late applications will be considered.
Applicants will go through a comprehensive assessment process which may include competency and/or psychometric assessments;
Applicants will undergo pre-employment checks i.e. criminal, credit, reference, authentication of qualification etc.
SAA is committed to Employment Equity. All appointments will be made in this context.
SAA reserves the right not to make an appointment to any of the positions contained in this advert.
Queries relating to the above positions may be directed to the relevant HRBP.
Should you not receive a response in 21 days, please consider your application unsuccessful.


How to Apply

Click here to apply online


Anybody asking you to pay money to schedule your interview or offer you job may be a scam

Jobs in South Africa | SA Jobs | Companies | Jobs in SA