Customer Services Co-ordinator Vacancy at Nampak

Posted on :

14 Nov, 2014

Category :

Customer Service Jobs in South Africa

Customer Services Co-ordinator
Reports to (Job Title) Supply Chain Manager
Location Corrugated Northdene – Durban, South Africa (Primary)


Job Description

Manage customer orders to ensure lowest cost in Inbound and Outbound Distribution

Manage capacity resources to optimize lead times to customers

Optimize regional capacity resources at lowest cost of transfer

Proactive order tracking and follow up to ensure consistent due date delivery and OTIF

Generate product costing, price updates and quotations for the Sales department

Handle customer queries and order conflict

Manage stock replenishment cycles (recipes) and stock levels

Reconcile and Invoice consignment stock

Manage reservation cycles (recipes) for MTOP clients

Manage reporting for areas of responsibility

Be a sales Data custodian

Manage “Bought in” FG Suppliers

Ice Berg Management; Deal with inventory challenges, i.e., ageing stock, left over stock, part pallets etc.

Capacity reservation/book order


Job Requirements
A Matric Certificate
A tertiary qualification in Sales or Marketing
Minimum 3-5 years hands on experience in Customer Services, Call Centre
Experience in a Corrugated Board Manufacturing environment will be an added advantage
MS Office, CPMS and JDE experience will be an added advantage
Good communication skills
Inter-personal and team interaction skills
Good negotiation skills
Ability to think analytically
Ability to work under pressure with minimal guidance


How to Apply

Click here to apply online

Closing Date 21/11/2014

Date Needed By 1/1/2015

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