Customer Support Engineer Vacancy at Auto Trader

Posted on :

14 Nov, 2014

Category :

Customer Service Jobs in South Africa

Job Details

Employer: Auto Trader

General Purpose

To call on customers for the purpose of collecting copy and photographs as well as provide and fulfil a training function for all products available from the company whilst actively living the corporate value system.


Copy Collection

  • To take best quality photos in an efficient, effective and timely manner.
  • To complete correct and collect all artwork within set guidelines.
  • To build all adverts via MAM (mag ad manager) whilst at the customer.
  • To show built advert to customer for signoff.



  • To train all customers on all available products from the company.
  • To ask customer to use product at least once on his/her own whilst there, to ensure customer is comfortable with the product.
  • To ask customer to sign agreement that he had been trained and is comfortable with the product training was provided on,
  • To submit client signed agreement to Sales Support Supervisor in order for service call to be made by Customer Services in set time.



  • To keep set appointment times as pre-arranged by Sales Support Supervisor.
  • To inform client directly should there be a delay in seeing him at set appointment time.
  • To pass all queries/complaints from customer to Sales Support Supervisor directly.
  • To load all relevant software required by a customer to make use of the companies services on the customers PC/Laptop etc.
  • To attend all meetings and training sessions as required by the Sales Support Supervisor.
  • To have a reliable car and valid license.
  • To Pull out Tearsheets for all self-serve magfeed customers.
  • To perform any other reasonable task which may be required form time to time.


Candidate Requirements

Minimum Requirements

  • Matric
  • Own Car and drivers llicense
  • Minimum 3 years in a client support role


  • Knowledge of Studio Processes
  • Knowledge of production processes
  • Knowledge of company policies and procedures.
  • Knowledge of all products available from the company
  • MAM
  • Dealer Edit
  • Auto Trader Website
  • Different Package offerings
  • Knowledge of all company structures
  • Extensive knowledge of Service & support structures and the various functions of each.



  • Excellent verbal and written communication skills
  • Excellent Customer Care skills
  • Excellent typing skills
  • Basic technical skills
  • Ability to troubleshoot.
  • Microsoft office skills; level one
  • Ability to make decisions



  • Deadline driven
  • Organized
  • Motivated
  • High energy levels
  • Team Player
  • Can do attitude
  • Pro-Active

How to Apply

Click here to apply online

This position reports to: Online Support ManagerApply before Tuesday, December 30, 2014

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