Customer Support Supervisor Vacancies

Posted on :

8 May, 2013

Category :

Customer Service Jobs in South Africa

Customer Support Vacancies

Key Performance Areas

  • Implement, maintain and measure service level agreements
  • Compile daily, weekly and monthly reports
  • Manage performance of the cialler system
  • Resolve customer queries and complaints
  • Handle and assist with debt review processes
  • Follow up and process of insurance claims in a timely manner
  • Liaise with debt collectors and third parties regarding payments
  • Process daily payments, refunds, cash and collection files
  • Process daily suspense account payments and maintaining a reconciliation


Matric (Grade 12) Certificate

Experience & Skills

  • At least two years Supervisory experience within a call centre environment (Preferably financial services)
  • Must have good understanding of financial transactions on customer accounts and bank statements
  • Previous IR and performance management experience
  • Proficient in MS Office (Excel and Word)

Attributes & Behaviours

  • Excellent written and verbal skills
  • Strong administration skills
  • Attention to detail and high level of accuracy
  • Strong motivational and leadership abilities is imperative
  • Other Requirements
  • Clear criminal and credit record

Salary: Market Related
Type: Permanent
AA Position: No
Work Level: Skilled
Branch: Western Cape – Southern Suburbs (Cape)

How to Apply 

Click on the link below to apply online

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