Customer Support Vacancies

Key Performance Areas

• Implement, maintain and measure service level agreements
• Compile daily, weekly and monthly reports
• Manage performance of the cialler system
• Resolve customer queries and complaints
• Handle and assist with debt review processes
• Follow up and process of insurance claims in a timely manner
• Liaise with debt collectors and third parties regarding payments
• Process daily payments, refunds, cash and collection files
• Process daily suspense account payments and maintaining a reconciliation

Requirements:
Qualification

Matric (Grade 12) Certificate

Experience & Skills

• At least two years Supervisory experience within a call centre environment (Preferably financial services)
• Must have good understanding of financial transactions on customer accounts and bank statements
• Previous IR and performance management experience
• Proficient in MS Office (Excel and Word)

Attributes & Behaviours

• Excellent written and verbal skills
• Strong administration skills
• Attention to detail and high level of accuracy
• Strong motivational and leadership abilities is imperative
• Other Requirements
• Clear criminal and credit record

Salary: Market Related
Type: Permanent
AA Position: No
Work Level: Skilled
Branch: Western Cape – Southern Suburbs (Cape)

How to Apply 

Click on the link below to apply online