Datafin IT Recruitment Available Job Opportunity – Apply Now!

Posted on :

29 Jun, 2022

Category :

Technical Jobs in South Africa

DataFin was established in 1999. We pride ourselves on the fact that we have established relationships with industry leaders and a vast majority of our business is repeat business.




Job Title: Junior Tier 1&2 ICT Product Support
Location: Stellenbosch

Duties & Responsibilities:

AN ambitious and strong technical Junior Tier 1&2 ICT Product Support is sought by a leading provider of cutting-edge Telecommunications Solutions to join its fast-paced customer system support team. This team is responsible for the delivery of Information & Communication Technology related infrastructure, administration, technical support and other services as required for the customer systems. The position will require after hours work including remote work. The ideal candidate needs a relevant 3-year tertiary qualification, at least 2 years suitable experience including Windows, Microsoft Server & Microsoft Office Suite, ESET, Backup technologies (Altaro, Arc Server, Tape drives), Infrastructure Monitoring (e.g., PRTG, Nagios, SolarWinds, etc.), Hyper-V, VMware), Linux, Wireshark, Ubiquiti, Mikrotik, Cisco, Dell, SonicWALL, FortiGate & Huawei.

General –

Resolve user and client issues within SLA.
Offer remote and potentially onsite support.
Install and configure hardware and software components.
Assist with User Acceptance Testing.
Troubleshoot hardware and software issues.
Perform root cause analysis.
Repair or replace damaged hardware.
Perform tests and evaluations of new software and hardware.
Provide advanced user support and training.
Pro-active communication to stakeholders.
Conduct daily system checks and maintenance operations.
Establish good relationships with all customers and colleagues.
Manage technical documentation work with 3rd party vendors for system support.
Technical Project Management.
Server Administration (Windows and/or Linux) –

Server administration and maintenance.
User and Group administration.
Backup administration.
Network Administration –

IP and Routing design administration.
Deployment of networks.
Switch, Wi-Fi, Router and Firewall administration.
DNS administration.
Network traffic monitoring and troubleshooting.

Qualifications –

A 3-year tertiary qualification (CTU, Centurion Academy, a University of Technology e.g., CPUT, etc.).
One or more of the following courses: MCSE, MCSA, Cisco CCNA, RHSE, etc. International Certification would be advantageous.
Experience/Skills –

A minimum of 2 years relevant experience.
Software –

Windows environment software.
Microsoft Windows (desktop), Microsoft Server & Microsoft Office Suite.
Anti-Virus Software (ESET).
Backup technologies (Altaro, Arc Server, Tape drives).
Infrastructure Monitoring (e.g., PRTG, Nagios, SolarWinds, etc.).
VM (e.g., Hyper-V, VMware).
Linux environment software –

Linux OS.
DNS (Bind).
Mail (e.g., Postfix, Sendmail, Exim, etc.).
Fileserver (e.g., SMB, NFS, iSCSI, etc.).
VM (Proxmox).
Networking –

Mid-level knowledge of routing, switching, IP addressing & FW rules.
Analysis/Troubleshooting software (e.g., Wireshark).
Cabling and Crimping.
Network equipment experience (e.g., Ubiquity, Mikrotik, Cisco, Dell, SonicWALL, FortiGate, Huawei).
Other –

Python, PowerShell and other scripting skills
Proven telephonic and onsite support history.
Any additional software and database skills would be advantageous.
Experience in telecommunication/transmission systems including Wifi, LTE, 5G, VoIP, etc. would be advantageous.
Experience in fiber optics would be advantageous.

Professional conduct with punctual behaviour and a strong work ethic.
Analytical problem-solving with meticulous attention to detail.
Ability to work as part of a diverse team with different skills.
Be able to self-manage, especially when operating alone with remote support.
Excellent interpersonal and communications skills.
Need to continuously upskill.
A proactive nature with a positive “Can do” attitude towards any type of work that needs to be done.
Highly organised.
While we would really like to respond to every application, should you not be contacted for this position within 10 working days please consider your application unsuccessful.


When applying for jobs, ensure that you have the minimum job requirements. OnlySA Citizens will be considered for this role. If you are not in the mentioned location of any of the jobs, please note your relocation plans in all applications for jobs and correspondence. Please e-mail a word copy of your CV to [email protected] and mention the reference numbers of the jobs. We have a list of jobs on Datafin IT Recruitment – Cape Town Jobs.

Desired Experience & Qualification:
Junior, Tier, 1, 2, ICT, Product, Support

Package & Remuneration:

To Apply:

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