Department of Labour: Client Service Officers X 5 Positions

CLIENT SERVICE OFFICER 5 POSTS
SALARY : R 158 985 per annum
CENTRE : Labour Centre: Sandton (1 post) –Ref No: HR4/4/4/08/03
Labour Centre: Pretoria (1 post) –Ref No: HR 4/4/4/08/04
Labour Centre: Bronkhorstspruit (1 post) –Ref No: HR 4/4/4/08/13
Labour Centre: Mamelodi (1 post) –Ref No: HR 4/4/4/08/14
Labour Centre: Temba (1 post) –Ref No: HR 4/4/4/08/15

REQUIREMENTS : Senior Certificate. One to two months experience. Valid drivers licence.
Knowledge: All Labour Legislations and Regulations, Private Employment
Agency regulations and related ILO conventions, Public Service Regulations,
Public Service Act, Departmental Policies , Procedures and Guidelines, Batho
Pele principles Skills: Interpersonal, Telephone etiquette , Interviewing ,
Computer literacy , Listening Communication , Ability to interpret legislation ,
Problem solving , Mediation.

DUTIES : Manage the help desk at the first port of entry within the Registration Services.
Render Employment Services to all the Clients who visit the Labour Centre.
Resolve all complaints on all Labour Legislations received from Clients. Receive
all Unemployment Insurance Benefits Applications and Employer declarations.
Receive application forms in terms of Compensation for Injuries and Diseases Act
and Employer registration forms for COIDA.

ENQUIRIES : Ms SC Geldenhuys, Tel: (011) 444-7631
Ms MA Phasha, Tel: (012) 309 5050
Mr SL Rakobela, Tel: (012) 932 0197
Mr S Molefe, Tel: (012) 812 9502
Ms G Malungana, Tel: (012) 727 1429

APPLICATIONS : Chief Director: Provincial Operations: P O Box 4560, Johannesburg, 2001
FOR ATTENTION : Sub-directorate: Human Resources Management, Gauteng

CLOSING DATE : 07 September 2015 at 16:00
NOTE : Applications must be submitted on form Z83, obtainable from any Public Service
Department or on the internet at www.gov.za/documents. The fully completed and
signed form Z83 should be accompanied by a recently updated, comprehensive
CV as well as recently certified copies of all qualification(s) including a Senior
Certificate and ID-document [Driver’s license where applicable]. Non-RSA
Citizens/Permanent Resident Permit Holders must attach a copy of their
Permanent Residence Permits to their applications. Should you be in possession
of a foreign qualification, it must be accompanied by an evaluation certificate from
the South African Qualification Authority (SAQA). Applicants who do not comply
with the above-mentioned requirements, as well as applications received late, will
not be considered. The Department does not accept applications via fax or email.
Failure to submit all the requested documents will result in the application not
being considered. Correspondence will be limited to short-listed candidates only.
If you have not been contacted within eight (8) weeks after the closing date of this
advertisement, please accept that your application was unsuccessful. Suitable
candidates will be subjected to a personnel suitability check (criminal record,
citizenship, credit record checks, qualification verification and employment
verification). Where applicable, candidates will be subjected to a skills/knowledge
test. All shortlisted candidates for SMS posts will be subjected to a technical
competency exercise that intends to test relevant technical elements of the job,
the logistics of which be communicated by the Department. Following the
interview and technical exercise, the selection panel will recommend candidates
to attend generic managerial competencies using the mandated DPSA SMS
competency assessment tools. Successful candidates will be appointed on a
probation period of 12 months. The Department reserves the right not to make
any appointment(s) to the above post. Successful candidates will be expected to
sign a performance agreement.