Dept of Home Affairs: Local Office Manager

LOCAL OFFICE MANAGER REF NO: HRMC 5/15/1
SALARY : All-inclusive salary package of R630 822 to R743 076 per annum (Level 12).
CENTRE : Northern Cape: Large Office: Kuruman

REQUIREMENTS : Representivity: Coloured, Indian, White Male / Female candidates are encouraged
to apply. A 3 year National Diploma / Degree or an equivalent NQF level 6
qualification with a minimum of 3 years’ relevant experience in Operations
Management in a Customer Service environment and / or a Grade 12 Certificate
with 6 years’ relevant experience in Operations Management in a Customer
Service environment of which 3 years should be at a management level, A postgraduate
qualification and / or 2 years’ relevant experience within the Public
Service will be an added advantage, Must be computer literate, Knowledge of
workflow planning and capacity planning, Knowledge of Civic Services
Regulations, the Immigration Act and Refugee Act will be an added advantage,
Knowledge and understanding of the Public Service prescripts and the South
African constitution, Experience in resource management as well as understanding
of Human Resources legislations and prescripts, Knowledge of Occupational
Health and Safety Act, Experience in Financial Management as well as
understanding of the Public Finance Management Act (PFMA) and Treasury
Regulations, A valid driver’s license and willingness travel extensively, Willingness
to work extended hours (including weekends, holidays and shifts) are required.

DUTIES : The successful candidate will be responsible for, amongst others, the following
specific tasks: Manage effective operations within a Regional Office, Develop and maintain an operational plan complemented by action plans for service delivery in
the Office, Support, provide inputs and advice on policy development and ensure
the effective implementation thereof, Revisit, review and streamline all processes
to ensure accuracy and efficiency in providing Civic and Immigration services,
Develop, interpret and manage statistical information on service standards,
throughout times, bottlenecks, volumes and error rates, Ensure the effective and
uniform implementation of Standard Operating Procedures. Inform the Regional
Manager about work progress, problems and corrective measures applied, Ensure
sound financial and revenue management within the Office in line with the PFMA
and Treasury Regulations, Provide inputs into the IS infrastructure planning and
management and ensure effective implementation, Ensure effective risk and
compliance management by physically inspecting and conducting office based
auditing of procedures and controls, Establish and manage relationships with all
relevant stakeholders to support service delivery in the Region, Attend to and
ensure resolution of enquiries and / or complaints.
ENQUIRIES : Northern Cape: Mr DB Leberegane, Tel No: (053) 807 6722

APPLICATIONS : Applications must be sent in time to the correct address as indicated at the bottom
of the circular, to reach the address on or before the closing date. Applications
send to a wrong address and/or received after the closing date or those that do not
comply with the requirements, will not be taken into consideration.Quoting the
relevant reference number, direct your CV, certified copies of qualifications and ID
together with a completed Z83 application form which can be downloaded from our
website, by the closing date to: Head Office: The Director General: Department of
Home Affairs, Postal Address: Private Bag X114, Pretoria, 0001, Physical
Address: 232 Cnr Johannes Ramokhoase (Proes) and Thabo Sehume (Andries)
Street, Pretoria, 0002

CLOSING DATE : 06 February 2015
NOTE : Applications must be submitted on the Application for Employment Form (Z.83),
obtainable from any Public Service department or at www.gov.za and should be
accompanied by a comprehensive CV, including the details of at least two
contactable referees (should be people who recently worked with the applicant)
and certified copies of qualifications and identity document (with an original
certification stamp). It is the responsibility of applicants in possession of foreign
qualifications to submit evaluated results by the South African Qualifications
Authority. Where a valid driver’s licence is a requirement, applicants must attach
certified copies of such licences. If no contact is made within three months of the
closing date, please accept that the application was unsuccessful. Successful
candidates will be required to enter into a performance agreement and be
subjected to security clearance procedures. Successful candidates may be
required to undergo a competency assessment. Candidates who possess a
tertiary qualification, as well as those who promote representivity (especially
People with Disability), are encouraged to apply.