Posted on :
6 Aug, 2013
Employment Type: Contract
Posted Date: 7/31/2013
Schedule: Start Date: 7/10/2013
To render support and assist end users (Clients) with any queries or incidents related to their office automation and mobility infrastructure including, any associated hardware and software utilized to perform daily functions.
Essence of Role – Key Accountabilities
To receive work instructions from the enterprise service desk and complete such work within the respective service level agreement as stipulated in the scope of contract.
To ensure that all work is logged and updated within HP Open view Service Desk.
To accept, prepare and install all equipment (assets) within the requirement framework provided.
To co-ordinate and manage the implementation of asset configuration changes, for example, retrieval of assets, store management, loan units, upgrades.
To co-ordinate and participate in any upgrades/projects within the network.
To assist any clients requiring assistance in designated boardroom areas.
To ensure software and data integrity.
To conform to all Security policies.
To identify incidents and possible faults/escalations in the hardware and software, and raise trouble tickets with high level support or line manager.
To provide support to all Operations staff.
To compile reports for routine, ad hoc and investigative purposes.
Job Knowledge: Knowledge of ITILv2 and/or ITILv3
Knowledge of Desktop/Laptop/Printing
Knowledge of Mobile Devices, for example, tablets and smartphones.
Job Related Skills:
Problem Solving & Analysis
Communication, Verbal & Written
2 – 3 years’ experience in Information Technology Industry (Essential)
2 – 3 years’ experience in Customer Support or Service Environment (Essential)
Matric/Grade 12 (Essential)
A+ Technology (Essential)
N+ Technology (Desirable)
Must be prepared to work overtime and standby
Valid driver’s license
How to Apply