DGL HR Current Job Opportunity – Apply Now!

The primary responsibility for this position is the execution, monitoring and support of the V-Track solution application and related systems for the company and its specified clients. The individual is responsible to ensure that tasks relating to the client’s data requirements performed are administered efficiently, accurately and within daily deadlines. The individual is responsible for the coordination of information for ad hoc and periodic tasks set for and by the client.

 

 

 

 

 

Job Title: IT Asset Coordinator
Location: Kenilworth

Job Summary:
Duties & Responsibilities:
KEY RESPONSIBILITIES:

Reconcile contract information to the asset information on the relevant applications provided to provide holistic asset intelligence and direction.
Establish (with the assistance of the client and any external Managed Service Partners) an exceptions protocol that must be reported on (e.g., users not logging in for moth than 5 days, software changes etc.)
Generate and prepare for review monthly reports listing
Coordinate with the client to map and govern internal asset management processors and protocols
Facilitate asset audits, monthly meetings and reporting and escalate exceptions to respective persons
Authorise and assist the company’s warranty swap out process
Facilitate delivery of the company’s rollout devices and collection of the company’s devices
Participate actively in the end of rental term process
Conduct all report and business activities through the applications provided
Verify, correct, assesses, and maintain client data records on client portal
Initiate and monitor daily manual batches
Periodic and adhoc client data analysis and correction
Responsible for logging and tracking of errors/enhancements to Application Support team
Analysis, escalation and follow up of technical incidents
Responsible for month end / quarter end runs – This includes working extended hours at month end
Client portal system maintenance on a scheduled basis after normal office working hours
Documentation and maintenance of system procedures
Desired Experience & Qualification:
Educational Qualifications:

Matric
ITIL accreditation and experience
Experience:

Completing and maintaining relevant systems administration paperwork
ITAM business processes mapping and management experience project lifecycle management experience
Understanding of SQL, relational databases and middleware an advantage
Competencies:

Critical thinking
Problem-solving
Interpersonal
Adaptability / Flexibility
Client services orientated
Detail orientated
Copes with Change
Desire to Develop and Grow
Integrity, Values and Trust
Logical Thinker

Package & Remuneration:
Salary: R25 000 pm CTC

To Apply:

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