Dimension Data: TeamSource Operational Coordinator

Posted on :

16 Sep, 2010

Category :

Vacancies South Africa

Dimension Data was founded in 1983 in South Africa and today operates in 49 countries on six continents. Our growth has been driven by our clients’ need to operate efficiently in an environment where collaborative partnerships and the intelligent network have emerged as the two most important business enablers. Our heritage in networking and deep understanding of network-related technologies differentiate us from our competitors. Dimension Data recruits TeamSource Operational Coordinator

Job Description

TeamSource Operational Coordinator
Primary Location : MEA-ZA-Western Cape
Target Start Date : Oct 1, 2010
Number of Openings : 1

Operational coordination tasks as defined below
-Call Tracking
-SLA Management
-Track and manage engineer utilization and timesheets
-Assist with input into monthly report (Formatting, quality assurance, etc)
-Track and manage reports on a daily, weekly and monthly basis.
-Assist with setting document and process standards.
-Manage escalation communication with the assistance from the stake holders
-Report writing
-Change Administration
-Call Assignment
-Process administration
-Keep Dimension Data and Woolworth Portals current


-The incumbent must at least have Matriculated
-Fine attention to detail and processes
-A good team player.
-Excellent communication skills – oral, written and presentation
-Fully computer literate on MS Office Suite (Word, Power Point and Excel)
-Display the highest integrity when dealing with company and employee information
-Preference will be given to candidates with Network experience

Candidate must be/have:
-Customer focused
-Ability to work under pressure
-Demonstrate his / her own initiative
-Open and Honest
-Maintain a high standard of output within deadlines
-Keep commitments
-Good interpersonal skills
-Calm and confident self disposition would be a great advantage

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